The Excellent Care for All Act (ECFAA), which received Royal Assent in June 2010, is a landmark piece of legislation for Ontario. It fosters a culture of continuous quality improvement where the needs of patients come first. The introduction and implementation of this legislation is a clear indication to the people of Ontario that their health care providers and their government:
- Are committed to creating a positive patient experience and delivering high quality health care;
- Are responsive and accountable to the public;
- Believe that quality should be the goal of everyone involved in delivering health care in Ontario;
- Understand that all health care organizations should hold their executive teams accountable for its achievement providing quality care and meeting quality goals; and Recognize the value of transparency.
- The legislation requires that every health care organization (currently defined as a hospital within the meaning of the Public Hospitals Act):
- Establish a quality committee to report on quality-related issues;
- Develop an annual quality improvement plan and make it available to the public;
- Link executive compensation to the achievement of targets set out in the quality improvement plan;
- Conduct patient / care provider satisfaction surveys;
- Conduct staff surveys;
- Develop a Patient Declaration of Values following public consultation;
- Establish a patient relations process to address and improve the patient experience
To access HPHA’s Patient Declaration of Values, Click Here.