Patient Partners share their valuable insights and first-hand knowledge of how services impact patients and their families. They serve in a volunteer capacity and work together with staff, leaders and physicians to acknowledge both exemplary care and areas for improvement. They also provide input and influence on the policies, programs and practices that impact the quality of care and services that individuals and their families receive at HPHA.
Patient Partners may become involved in:
- Story Sharing – sharing their hospital and care experiences with staff, physicians, leaders and other patients
- Committee Membership – by having direct input and influence in committee meetings with staff, physicians, leaders and other Patient Partners, working together to identify and resolve issues that result in improvements to the quality of care and patient experience. In addition to patient care issues, Patient Partners provide input into organizational processes, facility design, education, research and patient safety.
- New Hire Orientation Participation
- Committee Participation: Quality, Program Councils, Medical Advisory, Patient Partnership Council, HPHA Board of Directors, Ethics, Infection Control
- Stroke to Stoke Peer Visit Program
- Project Involvement long and short term
- Designing and revising Patient Education
- Participate on interview panels with leaders
There are many ways to participate. We match Patient Partners based on their interest, experience and availability.
Examples of outcomes related to patient, family and staff engagement:
1. Chemotherapy patients were waiting 90 minutes to find out blood work results on whether their treatment could start or if they would need to go home - with patient and staff feedback the blood work turn-around-time was reduced from 90 minutes to 20 minutes
2. Autism kits were created for Emergency Rooms based on a mother's feedback regarding her experience with her son in the Emergency Room; these have spread to all Emergency rooms and outpatient settings
3. Improved discharge instructions for before and after minor surgical procedures
What to learn more....Click here to apply!