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Q & A with a Patient Registration Clerk

February 19, 2019

Nikita is a Patient Registration Clerk at Clinton Public and Seaforth Community Hospitals. She joined HPHA in December 2018.

Favourites...Colour: Purple Book: The Harry Potter Series Food: Hamburgers Music: Pop/Alternative Holiday: Halloween Vacation Spot: Commanda Lake, ON

What made you enter your field of work?

I knew I wanted to go into the medical field, but I wasn't sure in which capacity. I figured Medical Administration was a good way to get some experience and to know the different roles. I ended up really having a knack for it.

Tell us about your first day of work at HPHA?

It was overwhelming but everyone was so kind! I worked the evening shift in Clinton and it was a bit of a busy night, so it was a great experience to get my feet wet.

What does a typical work day look like for you?

I typically work from 8 a.m. to 8 p.m. When I arrive there is usually a flurry of activity as the lab, imaging and other clinics open and patients need to be registered, including any Emergency Department (ED) patients. Once the first wave of patientsare checked in and on their way, I go through and process any outstanding ED charts from the previous shift preparing them for health records. In between everything, I answer the switchboard console as people call in. Once the initial morning tasks are completed, I continue to register or direct patients and visitors as they come in or call.The day is usually pretty interesting since everything can happen at once! With the ED, you never know what's coming in so we try to have all the information and tools we may need ready.

What do you love most about your job?

It's such a versatile job (registering for different departments, switchboard, admissions) and I love the variety. I also like being in a position where I can assist both patients and my co-workers and advocate for both sides.

What are your favourite ways to spend your free time?

I love learning new skills, so it changes month to month. Mostly I enjoy reading, crocheting, or completing online courses, but I also like to veg every once in a while and watch Youtube videos or TV.

What are your short and long term career goals?

Short term: To become comfortable in my role as a registration clerk like the rest of my team. They do amazing work and are such a help to the patients and other departments, and I can't wait to be just as valuable.

Long term: I'd like to do some additional learning to round out my communication skills, and perhaps get some experience in IT since I love working with computers and troubleshooting issues.

What is one thing your wish patients/colleagues knew about you and what would people be surprised to learn about you?

That I'm not originally from the area (I grew up in Hamilton and I just moved here from Lindsay) so it may take me a little longer to find resources since I'm still getting my bearings! The surprise? I used to work at a fertility clinic and I've met babies that I actually held as an egg!