September 19, 2019
HPHA's Patient Partners share their valuable insights and first-hand knowledge of how services impact patients and their families. They serve in a volunteer capacity and work together with staff, leaders and physicians to acknowledge both exemplary care and areas for improvement. They also provide input and influence on the policies, programs and practices that impact the quality of care and services that individuals and their families receive at HPHA. We're happy to introduce you to one of our Patient Partners, Laurie!
How long have you been a Patient Partner? I have been a Patient Partner for approximately three years.
What compelled you to become a Patient Partner? I was already on the Imaging Program Council (formerly the Unit Action Council) for about five years prior to becoming a patient partner. When I was approached about participating on the Patient Partner Council I thought it would be a great opportunity to become more involved in improving the patient experience at HPHA and Stratford General Hospital. This committee allows us to have a positive impact on the way services are delivered to patients and their families.
What does your role as a Patient Partner entail? My role includes giving input to various issues that come up in every department in the hospital. Sometimes it entails being on special projects that focus on areas that need to be improved in order to become more efficient and have a positive impact on the patient.
What's been the most rewarding part of being a Patient Partner? One of the most rewarding things for me is when I can contribute a good idea and then see it come to fruition.
What would you say to others considering becoming a Patient Partner? I would recommend to anyone thinking about volunteering at the hospital to seriously consider joining the Patient Partner Council. If you want to make a difference on how healthcare is delivered in this community, this is the way to do it. You will be treated with respect and your ideas and suggestions will be taken seriously.
If you are interested in becoming a Patient Partner, click here!