Jennie is a Patient Registration Clerk at the Stratford General Hospital site of the HPHA. She has been with the HPHA for 12 years.
Tell us about your first day of work at the HPHA.
My first day at the HPHA was the day after my 25th birthday. I was eager to learn and become part of the team after working in a factory for years. Honestly, the first couple years are a blur because of all the learning I did, coming right out of college.
What made you enter your field of work?
I started my career at HPHA as a Laboratory Assistant and was in that position for just over 10 years, starting as casual and making my way to full-time. I met so many great people and learned so much working in the laboratory. After yeas of shift work I decided to switch directions and take a bit more time for my family, so I posted into the Patient Registration Clerk role where I have been for over a year now. I have always wanted to be in health care but I chose a more behind the scenes approach. Talking to people about what I do can really start up a conversation, as people tend to assume what you do when you say you work in a hospital.
What do you love most about your job?
The best thing about my role is that I get to meet so many different people on their journeys through our health care system. Sometime I wish I could sit for hours and listen to some of their adventures in life. Seeing all the “regulars” come in with smiles on their faces makes me smile. Being able to be a calm, smiling face of the other side of the desk during a not-so-pleasant visit to the hospital is also something I enjoy. Sometimes a smile can go a long way for someone who is having a crummy day.
What are your favourite ways to spend your free time?
I enjoy doing paint-by-numbers in my spare time. Currently I am working on four seasons tree. My parents have my very first painting, completed in high school, on their kitchen wall. They are fans, of course!
What would people be surprised to learn about you?
I am actually quite shy even though I can rock colourful hair!