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COVID-19 INFORMATION
<July 2020>
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Service Ramp Up

[Updated June 9, 2020 at 2:15 p.m. – this information is subject to change.]

We are beginning to resume some appointments and procedures that were paused due to the COVID-19 pandemic. We are following direction from the provincial government, which has recommended a phased approach to service ramp up in hospitals across Ontario.

This means that we must first provide care to patients who have urgent health needs. If your appointment or procedure was cancelled or postponed due to COVID-19, we will contact you directly once we are ready to reschedule you. This may take some time, depending on your health status.

We appreciate your patience as we work to provide care to those with urgent needs. If you have questions or concerns, please contact your doctor’s office for guidance.

For more information about the service ramp up at our hospitals, read the frequently asked questions below.

Remember, if you are experiencing a medical emergency, please call 9-1-1.

Frequently Asked Questions

Why were appointments and procedures postponed at the HPHA?

At the direction of the provincial government, hospitals across Ontario paused scheduled appointments and procedures in mid-March to free up space and resources to prepare for a surge of patients with COVID-19. During this time, we continued to provide care on an urgent and emergency basis.

My appointment/procedure was postponed. When will it be rescheduled?

Services will be gradually resumed over an extended period of time, beginning with patients with urgent needs.

You will be contacted directly when we are ready to reschedule your appointment or procedure.  Please do not call our hospital sites.

Why aren’t all services restarting at the same time?

The provincial government has instructed hospitals to protect a certain level of capacity and resources to be able to care for patients with COVID-19, meaning we cannot fully resume all services at once. We will continue to gradually resume appointments and procedures so long as we have the capacity and resources to allow us to do so.

I have already been waiting months for my appointment/procedure. How much longer will I have to wait?

We regret that we can’t provide a specific timeline for your procedure/appointment at this time. The evolution of the COVID-19 pandemic is an important factor and means we must resume services at a gradual pace to ensure the safety of our patients and staff, and that we have enough resources to provide this care.

We understand that waiting is frustrating and may cause you concern.

If you have concerns about your health status, please call your physician or surgeon’s office for guidance.

If you have serious symptoms, call 9-1-1 right away. Our emergency departments remain open and have every precaution in place to keep you safe during your visit.

Can I go to another hospital for my appointment/procedure?

All hospitals in Ontario face similar constraints regarding the availability of resources, and the need to protect some hospital capacity for patients with COVID-19. The provincial government has advised hospitals to take a gradual approach to resuming services, giving priority to patients with urgent needs. At this time, we would advise you to wait for further direction from your doctor’s office regarding your appointment/procedure. Your doctor’s office will contact you directly when we are ready to reschedule your appointment or procedure. If you have concerns about your health status, please call your physician or surgeon’s office for guidance. If you have serious symptoms, call 9-1-1 right away. Our emergency departments remain open and have every precaution in place to keep you safe during your visit.

What is being done to support safety?

Click here to learn about the special precautions being taken to keep patients, families , caregivers and staff safe during the COVID-19 pandemic.

I’d like to provide feedback about my experience. Who can I contact?

If you have feedback about your hospital experience, the following options are available: