If you are experiencing a medical emergency, please call 9-1-1
- If you are not sure whether the health issue is life-threatening, dial 911 for an ambulance. The paramedics will assess and stabilize the person's condition and transport the patient to hospital.
- Please understand that the Emergency Department staff cannot give medical advice over the phone.
- Need advice about where best to go to treat your symptoms? Call Telehealth Ontario at 1-866-797-0000 and a nurse will assess and advise you.
What you should bring
- Your Ontario Health Card. If you live outside Ontario please bring your medical insurance information. Note: the emergency doctor may prescribe equipment for you, such as knee or shoulder immobilizers or crutches. As OHIP does not cover the cost of these, you may be billed for them. However, most personal insurance policies will reimburse you.
- Your prescription and non-prescription medications including vitamins and herbal remedies.
- A supply of your medications in case you have a long wait or need to be admitted to hospital.
- Any other important information about allergies or other medical conditions you may have.
- Your extended/private health insurance in case you need to be admitted to hospital.
- Money for parking (Stratford General Hospital only).
What you should expect at the Emergency Department
- Patients are seen first by a qualified Registered Nurse using the triage scale. The triage scale is a specified process where patients are prioritized according to their acuity and urgency level. These patients are placed into appropriate treatment areas for assessment, diagnosis and treatment by the emergency doctor based on their urgency.
- The sickest patients will be seen first. So, a patient who arrives after you (including those arriving by ambulance) may be seen before you if their illness or injury is more serious than yours.
- Other things that may add to your wait time include: the number of tests you may need (for example, bloodwork, ECG, urine sample, x-rays or a CT scan), whether your emergency doctor has requested a consultation with another specialist, whether you are being admitted to the hospital and need to wait for an available bed. Please note that the emergency staff will continue to care for you until you are moved to your room.
- If your condition changes at any time while waiting, please speak with a nurse or other team member first. Please do not leave before telling someone.
Why Am I Waiting in the Emergency Department?
This video from Dr. Mike Evans explains wait times in the Emergency Room
When you are ready to leave
- Make sure you understand your diagnosis and the discharge instructions the doctor gives you. Don't hesitate to ask for more information. The staff can provide written instructions if you need them.
- We may ask you to complete a short, confidential survey about your experience in the Emergency Department. The information helps us to know how well we are doing and what we can do better.
Avoiding future trips to the Emergency Department
Our emergency services are always here for you when you need them, but here are a few tips to help you avoid making any unnecessary visits:
- Ask your doctor's office about backup coverage, on-call services or after-hours clinics – especially during holiday periods
- Fill all prescriptions well before they run out – particularly during holiday seasons when many doctor's offices and pharmacies may be closed. Make sure you also know where the closest 24-hour pharmacy is located in case you need to get a prescription refill. Important: we do not give prescription refills for narcotics.
Clinton Public Hospital: Open 8 a.m. to 8 p.m.
The Emergency Department is located on the Basement level. Patients should enter the hospital via the Admitting Entrance beside the Emergency Department. Patients are to register at Admitting/Patient Registration on the same level.
St. Marys Memorial Hospital: Open 24 hours
The Emergency Department is located in the South Wing on the first level. Patients should enter using the Main Entrance/Admitting Entrance between the hours of 6:00 am to 8:00 pm. After 8:00 pm patients should use the Emergency/Ambulance entrance. All patients are to register at Patient Registration located in the lobby.
Seaforth Community Hospital: Open 24 hours
The Emergency Department is located on the main level. Patients should enter the facility using the Main Entrance off Centennial Drive. All patients are to register at Patient Registration.
Stratford General Hospital: Open 24 hours
The Emergency Department is located in the East Building on the first level. Patients should enter using the Emergency Entrance on Cambria St.
- Clinton Public Hospital: 519-482-3440 ext. 6240
- St. Marys Memorial Hospital: 519-284-1332 ext. 3328
- Seaforth Community Hospital: 519-527-1650 ext. 4268
- Stratford General Hospital: 519-272-8210 ext. 8200
Ambulance Service Charges
Click here for information from the Ministry of Health & Long-Term Care regarding Ambulance Service Charges.