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Family / Caregiver Presence Guidelines

The Huron Perth Healthcare Alliance (HPHA) promotes and supports a person centred model of care. Patients, their families and caregivers are respected as essential members of the healthcare team, helping to ensure quality and safety. Patients and their families and caregivers are important sources of information, are able to detect changes in their own and the patient's condition and are patient care advocates. Patients define their family and caregiver and how they will be involved in care, care planning, and decision-making. The patient’s family and caregivers provide support, comfort, and important information during ambulatory care experiences, inpatient care experiences, emergency room visits, and in the transition to home and community care.

Families and caregivers are welcomed 24 hours a day according to patient preference, condition and care needs.


Family Presence: is defined by the patient

Family and Caregivers: is anyone as defined and named by the patient that they want involved with their care during their hospital stay.

The family/caregiver presence guidelines are intended to be flexible in order to respond to the diverse and individual needs and preferences of each patient, as well as to assure the safety of patients, families and caregivers and staff.

Guidelines for Family and / or Caregivers:
  1. Families and other partners in care are welcome 24 hours a day according to patient preference, condition and care needs. Please check with unit staff about optimal visiting times for the patient.
  2. Please do not visit the hospital if you are feeling sick (fever, cough, nausea, vomiting or diarrhea).
  3. Please clean your hands before entering and after leaving the patient's room using the hand sanitizer provided.
  4. If the patient that you are visiting is in isolation, protective apparel is required before entering the room and should be removed as you leave the patient room. Please check with the nursing staff for instructions on required protective apparel.
  5. When the main entrance to the hospital is locked:
    • At the Clinton Public Hospital and St. Marys Memorial Hospital entry is only through the Emergency Department.
    • At Seaforth Community Hospital you may enter through the Admitting entrance on the north side of the building.
    • At the Stratford General Hospital if you arrive after 8:00 pm you will need to use the intercom inside the first set of doors to gain entry.
  6. Visitors supporting a patient through the overnight hours are asked to remain in the patient's room and advise unit staff when coming to and leaving the unit.
  7. The number of people welcomed at the bedside at any one time will be determined in collaboration with the patient and family/caregiver. In order to support the care and comfort of our patients in semi-private and ward rooms, we may need to restrict the number of visitors.
  8. Visiting may be interrupted to provide appropriate patient care, and to protect the privacy of the patient and/or other patients in the same room.
  9. Children under the age of 12 must be supervised by an adult at all times.

Disruptive behaviour and unsafe practices are not acceptable; these situations, while usually rare, will be addressed directly and promptly for the safety of our patients, family members and staff.