It is the responsibility of you and/or your family to make transportation arrangements for discharge. The hospital does not pay transportation costs when someone is discharged home (including retirement and/or long-term care home).
Please plan ahead and make arrangements with whomever will pick you up. If you will need to use a taxi or wheelchair/stretcher vehicle, staff can give you a list of available companies. We recommend you always seek a quote when making arrangements.
Frequently Asked Questions:
If I don't have someone to volunteer to take me will I have to pay?
Yes. If you have 3rd party insurance your transportation may be covered. Transportation is not covered by medical plans (OHIP).
If I have a scheduled appointment not related to my hospital care, will I be able to go? What about transportation?
You will need to talk to your care team to find out if you are well enough to go to your appointment. If you are well enough then you will need to make your own travel arrangements.
What if I have no money with me?
Most transportation providers will accept cash, credit card or debit. Please plan ahead by having a credit card or debit card number available when you book the ride.
If I am being transferred to another hospital will I have to arrange and pay for my transportation?
No. This transportation will be arranged by the hospital.
Can I use an ambulance to return home?
No. Ambulances are used to respond to emergencies and to transfer people who are critically ill.