Patient, Family & Caregiver Experience


Assessment Centre FAQs

What is a COVID-19 Assessment Centre

The COVID-19 Assessment Centre is a clinic where people will be tested for COVID-19 if they meet current Ministry testing guidelines. Our goal is to ensure the health of our community by identifying disease early.

The COVID-19 Assessment Centre is operated by the Huron Perth Healthcare Alliance, in adherence to directives and guidelines provided by Ontario Health and Huron Perth Public Health.

Who should go to an Assessment Centre to be tested?

Ontarians should only seek testing at assessment centres if:
  • You are showing COVID-19 symptoms
  • You are a direct contact of a confirmed COVID-19 case, identified as:
    • A household contact (note this does not include contacts of contacts such as a friend of someone in your household).
    • Directed or recommended by public health via contact tracing or outbreak investigation. 
    • Notified via the COVID Alert app 
In addition, the following groups are eligible for testing at assessment centres regardless of the presence of symptoms: 
  • Workers in long-term care homes every two weeks.
  • Essential caregivers visiting a long-term care home or retirement home.
  • Residents or workers in homeless shelters, or other congregate settings.  A list of congregate settings is outlined in guidance from the Ministry of Health.
  • Pre-operative patients prior to receiving general anaesthesia and cancer patients receiving therapy as outlined in guidance from the Ministry of Health.
  • Farm workers 
  • Indigenous communities 
  • NOTE: As of December 11, 2020 the Assessment Centre is no longer permitted by the Province to provide testing related to international travel.  Travelers should consult their travel carrier’s guidelines to ensure they have the most up-to-date information about requirements and they should refer to the federal government’s travel website for up-to-date expectations and requirements related to their destination. If a COVID test is required it is important to ensure ample time for testing and to receive results.

Targeted testing populations may change from time to time and individuals should confirm eligibility with their health care provider before seeking testing.

Testing is also available at participating pharmacies for those who meet eligibility criteria. 

How do I book an appointment at HPHA’s COVID-19 Assessment Centre?

You may self-refer for a test or contact your primary care provider (family doctor).

We highly recommend you use our online booking form.  With this form, you have the option to choose your appointment date and time. The form will require you to complete your personal information screening questions.

Appointments may also be requested by phone at 519-272-8210 ext. 2747.

Appointments must be booked. We cannot accommodate walk ins.

How do I reschedule or cancel an online appointment?

Follow these steps:
  • Access your confirmation email
  • Click on the “Change your appointment” link
  • Choose one of the following options:
    • Reschedule
    • Cancel booking
    • New booking
  • The following message will pop up. “Are you sure you want to cancel this booking?” 
    • Choose "Cancel booking" to confirm your cancellation
      • Choose "Back" to go back to back to the previous options (reschedule or new booking) 
  • Message pops up “Your booking has been cancelled” 
  • Click “OK”
  • Confirmation email will be sent regarding reschedule or cancellation of appointment

How do I reschedule or cancel an appointment made by telephone or referral?

Call 519-272-8210 ext 2747 and follow the prompts.

What will happen when I get to HPHA’s COVID-19 Assessment Centre?

The Assessment Centre is located at the Stratford Rotary Complex in Hall D (353 McCarthy Road, Stratford).

  • Use Community Hall Entrance and follow the signs to the Assessment Centre.
  • Wait on the next available footprint sign until a Patient Registration Clerk is free to register you.
  • You will need your health card for registration, if you have one.
  • Once you are registered move to the line to wait for the next available Registered Healthcare Provider.
  • The Registered Healthcare Provider will ask you a series of questions to confirm your identity and then the test will be completed.
  • The test is similar to that of other respiratory illnesses and involves taking a sample from the nasal cavity with a swab.
  • Information about how to manage symptoms and next steps will be provided.

What if I want to visit my loved one in a long-term care home and I’m not at risk? Can I still get tested?

Yes, if you require a test for an indoor visit to a Long-Term Care (LTC) home, you can visit an Assessment Centre or participating pharmacy.

As ministry guidance is updated, it will be posted to the ministry website. LTC home visitors should continue to check the ministry website to ensure they have current information about testing options and locations available to them.

What if my employer is asking me to get tested?

We are only able to do occupational asymptomatic testing as directed by the Ministry of Health or the Ministry of Long-Term care.

Provincial guidance does not recommend testing of asymptomatic workers beyond those in specific at-risk settings such as a long-term care homes, homeless shelters or other congregate settings. Specific at-risk settings or groups eligible for publicly-funded testing will be identified based on Chief Medical Officer of Health guidance, which will continue to evolve in response to the pandemic.

Will the Assessment Centre issue absence notes for employment purposes?

No. The Assessment Centre has been established strictly to screen and assess patients for COVID-19. Notes for employment or other purposes will not be provided by physicians or other clinical staff.

What if I need to travel out of Canada and a negative COVID test is required by the jurisdiction I am travelling to?

  • In order to receive a COVID-19 test for outbound international travel and to receive a valid travel certificate you must pay for a private COVID-19 test.
  • Travel related testing is not available through HPHA's Assessment Centre. A test done at a local assessment centre will not be sufficient to meet the requirements for international outbound travel.
  • Locations for private COVID-19 tests, and travel certificates, for outbound travel can be found on the Huron Perth Public Health website.

How will I get my test results?

Your test results for COVID-19 will be available online at covid-19.ontario.ca.

You will need to provide information such as your Ontario Health Card Number (number on front and back), your name, and date of birth, in order to access your results online.

It may take up to or beyond 48 hours for your results to become available.  

Please refer to the information package provided at the centre for directions for self-isolation guidelines while awaiting test results.

Are there other Assessment Centres in Huron and Perth?

Yes. Please visit Huron Perth Public Health’s website for information about Assessment Centres in Grand Bend, Goderich and Listowel.

For patients with no symptoms (asymptomatic) and who meet certain criteria, may be able to get tested at select pharmacies.