If you do not receive an email with a four-digit PIN from “firstname.lastname@example.org”, please check your Spam/Junk folder. If you have done so and have not received an email with your PIN, please call the Sunnybrook MyChart support line at 1-833-221-2202
MyChart can be accessed at www.mychart.ca, from anywhere at any time, through any device that supports a web-browser.
If you lose or forget your password, you can reset it by clicking the “forgot password” link on www.mychart.ca
or by calling the MyChart Support Team at 1-833-221-2202.
No, there is no charge for you to use MyChart.
Yes, you can provide your healthcare providers, friends and family members with delegate access to your MyChart account, through the “Share my Records” feature within MyChart.
Similar to an online banking e-transfer, you will be required to provide a valid email and specify a secret keyword that your delegate must successfully enter, upon receiving an email invite, to successfully gain access to information you have authorized.
Health information must be handled carefully. Each adult must create his or her own account, by registering in person with a registration clerk at a hospital visit. This helps protect patient privacy.
If you see someone else's personal health information when you log into MyChart, please contact the HPHA Privacy Office right away by phone at 519-272-8210 ext 2736.
MyChart is secured through the same encryption technologies used by the major banks for online banking.
You have to call MyChart directly at 1-833-221-2202 to disable or cancel an existing account.
MyChart is a secure online service that gives you, or your substitute decision maker, access to your medical records, from various participating hospitals
and home and community care services, to be better informed and engaged in your care. It also provides you with a personal health record, which can be used to document your health information, including but not limited to: allergies, medications, immunizations, mood, weight and height. MyChart is owned and operated by Sunnybrook Health Sciences Centre.