Patient, Family & Caregiver Experience

The Right Care at the Right Time in the Right Location

Dear Patients and Families,

The number one goal of your healthcare team is to ensure that you receive the right care at the right time in the right location.

Throughout your hospital stay your team will work with you to ensure you receive excellent care and that your hospital stay is only as long as necessary for your healthcare needs.

During your hospital stay you may be moved to another Huron Perth Healthcare Alliance (HPHA) hospital site or to a hospital outside of the HPHA to continue your care. This may be because of the type of care that you need or because there are other sick patients who need to be admitted to this hospital. A move always involves discussion with your doctor to make sure that it is appropriate.

Planning for your return home is very important to make sure that the right services are in place when you leave the hospital. If you need extra help at home, Home & Community Care Support Services will help create a home plan with you. If it is not possible to return to your home, Home & Community Care Support Services will help you to find available options in the community such as Retirement and Long-Term Care Homes or temporary beds while waiting for Long-Term Care.

Although discharges can occur at any time of the day, planned discharges occur by 10:30 a.m. in order to prepare for new patient arrivals.

If you have any concerns, questions or suggestions while you are receiving care at the hospital, I invite you to speak with a member of your health care team or to contact our Corporate Patient Experience Office 519-272-8210 extension 2423 or via e-mail at mailto:patientexperience2@hpha.ca or email me directly at mailto:andrew.williams@hpha.ca  

Andrew Williams, B. Sc. (Hon), MHSA, CHE
President & Chief Executive Officer