Patient, Family & Caregiver Experience

At the Huron Perth Healthcare Alliance (HPHA), we are committed to providing equitable, inclusive, and accessible care in a manner that prioritizes dignity, maximizes independence, and promotes collaboration with patients and their families.

Our work in this area is guided by the principles of the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Regulation and the Ontario Human Rights Code.

Interpretation Services at HPHA

HPHA offers free interpretation services for patients. We are committed to providing equitable access to quality safe care for all patients. Removing barriers to communication is one of the ways in which we can achieve this goal and offering patients dignity and autonomy through the use of professional interpreters.

  • For more information on Interpretation Services please contact the Corporate Patient Experience Office by phone: 519-272-8210 ext. 2423 or email patientexperience2@hpha.ca

Accessibility Plan

Read HPHA's latest Accessibility Plan.

Read HPHA's latest Status Report.


Accessibility: Persons with Disabilities Policy

HPHA's Accessibility: Persons with Disabilities policy contains information about assistive devices, communication, service animals, support persons, notice of temporary disruption of services, training, feedback and notice of availability of documents.


Tel: 519-272-8210 ext. 2499 | Email: learning@hpha.ca