Patient, Family & Caregiver Experience
Important! Family and Caregiver presence changes are currently in place due to the COVID-19 pandemic. Please click here to review the current restrictions.

The Huron Perth Healthcare Alliance (HPHA) promotes a person-centred model of care. Patients and their families/caregivers are respected as essential partners of the healthcare team, helping to ensure quality, safety and are an important source of information. The patient’s family/caregivers are advocates for the patient and provide support, comfort, and important information during the patients’ experiences and in the transition to home and community care.

Families and caregivers are welcome 24 hours a day according to patient preference, condition and care needs. Patients define their family and caregiver and how they will be involved in their care, care planning and decision-making.


Family / Caregiver Presence: defined by the patient

Family and Caregivers: anyone as defined and named by the patient that they want involved with their care during their hospital stay.

The family/caregiver presence guidelines are intended to be flexible in order to respond to the diverse and individual needs and preferences of each patient, as well as to assure the safety of patients, families, caregivers and staff.

Presence Guidelines for Family and / or Caregivers:

  1. Families and Caregivers/ partners in care are welcome 24 hours a day as defined by the patient, their condition and their care needs.
  2. Please do not come to the hospital if you are feeling sick (fever, cough, nausea, vomiting or diarrhea).
  3. Please clean your hands before entering and after leaving the patient's room using the hand sanitizer provided.
  4. If the patient is in isolation, protective apparel is required before entering the room and should be removed as you leave the patient room. Please check with the nursing staff for instructions on required protective apparel.
  5. When the main entrance to the is locked:
    • At the Clinton Public Hospital and St. Marys Memorial Hospital entry is only through the Emergency Department.
    • At Seaforth Community Hospital you may enter through the Admitting entrance on the north side of the building.
    • At the Stratford General Hospital if you arrive after 8:00 pm you will need to use the intercom inside the first set of doors to gain entry.
  6. Family/Caregivers supporting a patient through the overnight hours are asked to remain in the patient's room and advise unit staff when coming to and leaving the unit.
  7. Children under the age of 12 must be supervised by an adult at all times
  8. To Support patient privacy and the care and comfort of our patients in the same room, family/caregivers should be mindful that:
  • we may need to limit the number of family/caregivers
  • length of stay may be interrupted in order to provide appropriate patient care to the patient and/or other patients in the same room.
  • voices should be kept down and the privacy of other patients and family/caregivers in the room should be respected.