Patient, Family & Caregiver Experience

HPHA strives to be an organization where everyone feels safe, respected and valued 

The Huron Perth Healthcare Alliance (HPHA) believes every individual that visits, works for, volunteers or receives care at our hospitals deserves a place free from violence, harassment or discrimination of any form.

Patients/Clients have the right to: 

  • equitable access to people-centred care and the choice of all available healthcare services
  • have their dignity and privacy respected at all times
  • be treated with compassion in a courteous and respectful manner that recognizes the patient/client as a member of their own healthcare team
  • know the names and roles of all their healthcare providers
  • have access to information about their medical condition that includes care, treatment, medications, risks and alternatives in a language and format they can easily understand
  • participate in making decisions about their care and discharge from hospital
  • receive support from their identified essential caregiver at any time and to have that essential caregiver treated with respect and included as a valuable member of the healthcare team
  • be treated in a manner that recognizes and respects individuality that is sensitive and responsive to the patient/client’s identity and needs
  • be treated in a manner that is sensitive to the effects that a history of marginalization and discrimination may have had on their well-being
  • refuse consent for treatment, including medication, and to be informed of the outcomes of refusing consent
  • have the collection, use, and disclosure of their personal health information handled in a secure and confidential manner
  • be heard and given the opportunity to provide feedback about their care without fear of negative consequences
  • receive a timely response when they voice a concern about the care they have received
  • be involved in opportunities to improve the quality of services
  • be informed of any self pay expenses that might be incurred as a result of their care
  • receive accommodation for disability in a way that respects dignity and is in accordance with the law
Patients/Clients have the responsibility to:

  • contribute and participate in their healthcare and healthcare decisions to the extent of their choosing
  • partner with their healthcare team in a courteous, safe and responsible manner
  • treat other clients/patients, staff and members of their healthcare team in a respectful way that is free from any violence, harassment or discrimination
  • communicate their identity and needs to their healthcare team
  • provide all necessary information as requested by their healthcare team and notify them of any changes
  • respect the privacy and confidentiality of other patients/clients
  • observe and respect hospital infection prevention and control guidelines and safety, security and emergency response measures
  • be responsible for the safekeeping of all personal property, valuables and own medications while in hospital
The hospital reserves the right to take action to protect its patients, families, caregivers, staff, physicians/midwives, students, volunteers and its affiliates against any forms of violence, harassment or discrimination.

Bringing firearms or any weapons to the hospital is strictly prohibited. Any individual(s) who misuses or damages hospital property will be held accountable and can be reported and criminally charged by police.
Questions or concerns related to your healthcare or your rights and responsibilities can be discussed with your healthcare provider or the Patient Experience Office 519-272-8210 Ext. 2423.