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Patient, Family & Caregiver Experience

As a provider of healthcare services, the Huron Perth Healthcare Alliance (HPHA) collects, uses, discloses, retains and protects personal health information (PHI). HPHA recognizes the importance of privacy and the sensitivity of PHI, and is committed to protecting any PHI in its custody or control.

Personal Health Information & Privacy - PUBLIC NOTICE

Personal Health Information & Privacy

As a provider of healthcare services, the Huron Perth Healthcare Alliance collects, uses, discloses, retains and protects personal health information.

We recognize the importance of privacy and the sensitivity of personal health information and we are committed to protecting all personal health information in our custody and control. 

Personal Health Information is defined as information, oral or recorded, about an individual that does or could identify that individual and that:

  • relates to physical or mental health
  • includes family history as it is reflected in record of personal health information
  • identifies the healthcare provider
  • relates to payments or eligibility for healthcare
  • relates to donation of body part or bodily substance
  • includes the health number (replaces Health Cards and Numbers Control Act)
  • identifies Substitute Decision Maker
  • includes any non-health info that is in record that is identifying
We take steps to ensure that everyone who performs services for us protects your privacy and only uses your health care information for authorized purposes. We ensure this by conducting audits and investigations to monitor and manage our privacy compliance.

PUBLIC PRIVACY NOTICE - We are committed to promoting privacy and protecting the confidentiality of you health information we hold

 Your Health Record

Your health record includes information relevant to your health. This includes your date of birth, contact information, health history, family health history, details of your physical and mental health, record of your visits, the care and support you received during those visits, results from tests and procedures, and information from other health care providers. With limited exceptions, you have the right to access the health information we hold about you, whether in the health record or elsewhere.

Confidentiality

The Huron Perth Healthcare Alliance (HPHA) will take all reasonable measures to ensure that your information is collected, accessed, used and disclosed only in circumstances necessary and authorized for patient care, research, education or as necessary within our practices.

Our Practices

We collect, use and share your personal health information  to:

 

·       Coordinate your care with your health care providers including through shared electronic health information systems such as Ontario Health Teams (OHTs), Ontario Laboratory Information Systems (OLIS), Connecting Ontario and local, regional and provincial programs

·       Provide appointments or preventative care reminders to you and update you of upcoming events, activities and programs

·       Be paid or process, monitor, verify or reimburse claims for payment

·       Plan, administer and manage our programs and conduct quality and risk management activities

·       Conduct Patient Experience Surveys

·       Teach, conduct research, and compile statistics

·       Allow for the analysis, administration and management of the health system

·       Comply with legal and regulatory requirements; fulfill other purposes permitted or required by law

·       Educate our staff, care providers and students

If we use your information for any purpose other than those outlined here, we will always ask your permission and you may change your mind at any time.

 

*The four HPHA hospitals; Clinton Public Hospital, Seaforth Community Hospital, St. Marys Memorial Hospital, Stratford General Hospital are affiliated with Alexandra Marine & General Hospital in Goderich and share a common computer system. If you have been treated or seek treatment at any of these hospitals, only staff or physicians required to access your personal health information for direct care or administrative purposes are authorized to access your electronic medical record (EMR).

 

Unless you tell us not to:

·       We will share your information with other health care providers in the “Circle of Care” who need to know to provide or help provide care. The “Circle of Care” includes providers such as out of province health care professionals, pharmacies, laboratories, ambulance, nursing homes, Home and Community Care and home service providers who provide you with health care services.

·       We may tell anyone who calls or visits an HPHA hospital asking about you that:

o   You are in the hospital (Room #, extension #);

o   Your basic health condition.

·       We will give your name, room number and religion to all visiting clergy members

Accessing and / or Correcting Your Health Record

You can request a copy of your record for a reasonable fee. You can also direct others to have access to your personal health information.

If you believe that information in your health record is incorrect, you have the right to request to have it corrected.

 

Please contact the Health Records Departments for further information about accessing and/or correcting your records 519-272-8210 ext. 2925 or Toll-Free 1-888-275-1102 ext. 2925.

How to Reach Us

If you would like more information, please contact the HPHA Information & Privacy Office at alliance.privacyoffice@hpha.ca or by calling 519-272-8210 ext. 2736 or visit the HPHA web site at www.hpha.ca.  If you feel your concerns have not been addressed to your satisfaction, you have the right to make a complaint to the Information & Privacy Commissioner of Ontario.

Information & Privacy Commissioner/Ontario

The Information and Privacy Commissioner of Ontario is responsible for making sure that privacy law is followed and can be contacted at: Information and Privacy Commissioner of Ontario, 2 Bloor Street East, Suite 1400, Toronto, Ontario, M4W 1A8; Toll Free: 1-800-387-0073; www.ipc.on.ca

 

HPHA’s Privacy Policy

Click here to access HPHA’s Privacy Policy.

Accessing Your Own Personal Health Information

To obtain a copy of, or view your HPHA health record, please contact the Health Records department.

519-272-8210 ext. 2925 or Toll-Free 1-888-275-1102 ext. 2925

Click here to access a Request for Access to Personal Health Information form.

Request for Disclosure of Personal Health Information

You can direct others to access your personal health information. This is referred to as disclosure of personal health information.

For more information, please contact the Health Records department.

519-272-8210 ext. 2925 or Toll-Free 1-888-275-1102 ext. 2925

Click here to access the Request for Disclosure of Personal Health Information form.

Correction to Your Personal Health Information

If you believe that factual information in your health record is incorrect, you have the right to ask to have it corrected.

To make a correction request, complete the Request for Correction to Personal Health Information form and submit to the Health Records department.

Report a Privacy Breach or Concern

If you are concerned that another individual has inappropriately accessed your healthcare information or that of a loved one, please contact our Information & Privacy Office at:

519-272-8210 ext. 2736 or Toll-Free 1-888-275-1102 ext. 2736 or alliance.privacyoffice@hpha.ca

Information & Privacy Office Contact Information

Tel: 519-272-8210 ext. 2736 or Toll-Free 1-888-275-1102 ext. 2736

Email: alliance.privacyoffice@hpha.ca