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Patient, Family & Caregiver Experience

As a provider of healthcare services, the Huron Perth Healthcare Alliance (HPHA) collects, uses, discloses, retains and protects personal health information (PHI). HPHA recognizes the importance of privacy and the sensitivity of PHI, and is committed to protecting any PHI in its custody or control.

Protecting Your Healthcare Information

HPHA’s Information and Privacy Office ensures that the information contained in your medical record is protected. We take steps to protect your health care information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

We also take steps to ensure that everyone who performs services for us protects your privacy and only uses your health care information for authorized purposes.

We conduct audits and complete investigations to monitor and manage our privacy compliance.

Learn more about Personal Health Information Privacy by clicking here.

HPHA’s Privacy Policy

Click here to access HPHA’s Privacy Policy.

Accessing Personal Health Care Information

To obtain a copy of, or view your HPHA health record, please contact the Health Records department.

519-272-8210 ext. 2925 or Toll-Free 1-888-275-1102 ext. 2925

Click here to access a Request for Access to Personal Health Information form.

Managing Access to Your Personal Health Information

You can direct others to access your personal health information. This is referred to as disclosure of personal health information.

For more information, please contact the Health Records department.

519-272-8210 ext. 2925 or Toll-Free 1-888-275-1102 ext. 2925

Click here to access the Request for Disclosure of Personal Health Information form.

Requesting a Correction to Your Personal Health Information

If you believe that factual information in your health record is incorrect, you have the right to ask to have it corrected.

To make a correction request, complete the Request for Correction to Personal Health Information form and submit to the Health Records department.

Report a Privacy Breach or Concern

If you are concerned that another individual has inappropriately accessed your healthcare information or that of a loved one, please contact our Information & Privacy Office at:

519-272-8210 ext. 2736 or Toll-Free 1-888-275-1102 ext. 2736 or alliance.privacyoffice@hpha.ca

Information & Privacy Office Contact Information

Tel: 519-272-8210 ext. 2736 or Toll-Free 1-888-275-1102 ext. 2736

Email: alliance.privacyoffice@hpha.ca