Patient, Family & Caregiver Experience

A variety of services and supports are available to ensure our patients and family members/caregivers have everything they need during their stay at any one of our hospital sites.


Automated Teller Machines (ATM) are located at our St. Marys Memorial Hospital and Stratford General Hospital sites.

St. Marys Memorial Hospital:

There is an ATM on the Main Level - South.

Stratford General Hospital:

ATMs are located in the following locations:

  • Main Lobby at the entrance to the West Building, Level 1
  • The Emergency Department, East Building, Level 1

At this time there are no ATMs at the Clinton Public Hospital or Seaforth Community Hospital.

Bedside Whiteboards

Whiteboards communicate care plans to health care providers, patients and families/caregivers.

Additional information, such as our Discharge Letter and Home First information are attached to your whiteboard to assist with our goal that all patients receive the ‘right care' in the ‘right location'.

Bereavement Support

A list of community bereavement supports is available from the Spiritual Care Office. Contact the office at 519-272-8210 Ext. 2768.

Click here to learn more about Spiritual Care at HPHA.

Free Wi-Fi

Stay Connected with Free Wi-Fi!

  1. Connect to the “HPHAGuest” wireless network.
  2. Open your Internet browser. Read and accept the “Terms of Use”.

Please note that technical support for this service will not be provided by the hospital. Wi-Fi access is provided on an “as-is” basis.

Lost & Found

Questions regarding lost articles should first be made to the area/unit where the patient or family/caregiver was visiting or admitted.

Additional inquires can be made at Switchboard / Patient Registration.

Medical Assistance in Dying (MAiD)

Medical Assistance in Dying (MAiD) is a medical procedure that involves the administration of medications to intentionally and safely end the life of an adult patient who meets strict legal criteria outlined in Bill C-14 of the Federal Parliament of Canada. In general, in order to be eligible:

  • The patient must be 18 year of age or older and be eligible for health funding services in Canada.
  • The patient must be capable of making health care decisions.
  • The patient must have a grievous and irremediable medical condition.
  • The patient’s request must be made voluntarily, without coercion.
  • The patient’s death must be reasonably foreseeable.

Patients at the HPHA who wish to explore this option should talk to a member of their healthcare team. Not all health professionals are willing to participate in this procedure. Therefore, your doctor or nurse may choose to refer you to another healthcare provider who will guide you through the process.

For more information about the legal criteria and the process for requesting MAiD, including accessing the patient request form (Clinician Aid A) visit the Ministry of Health and Long Term Care website.

Patient Food Services

Nutrition is an important part of treatment. Nutrition and Food Services staff prepares a meal tray, on the unit, based on the diet ordered by your doctor. You will be provided with a balanced and nutritious meal that accommodates a wide variety of diets.

  • If you are on a special diet or have food allergies or intolerances, please inform your nurse as soon as you arrive at the hospital.
  • If you have any nutrition concerns, your care provider will arrange to have someone from Nutrition and Food Services visit you.
  • Family and/or caregivers may purchase a meal tray at the time of patient service.

Pet (Animal) Visits

Service animals and pets (cat or dog) are allowed.

The request for pet visitation must be directed to the Manager of the Patient Care Unit or his/her delegate to determine the appropriateness, time, place and length of visit.

Respectful Workplace

HPHA is committed to communicating with you in a respectful, professional and polite manner. We expect the same courtesy from you.

  • We understand that the situations or issues that you are dealing with may be stressful. However, we will not accept abusive behaviour or communications towards our staff. This includes threats, verbal harassment, sexual harassment, intimidation, yelling or screaming, or obscene, racist or discriminatory remarks.
  • HPHA is required by law to protect staff from abusive behaviour. Repeated behaviour of this kind may result in HPHA communicating with you only in writing or otherwise restricting entry to our hospitals as deemed appropriate.

Social Media & Photos/Videos/Audio Recordings

Social Media sites like Facebook, Twitter, and Instagram are a great way to keep connected to your family and friends. For the comfort and privacy of other patients and staff, please don't take or share pictures, videos or audio recordings without their permission.

Like HPHA on Facebook!

Follow HPHA on Twitter!

Spiritual Care

We invite you to learn more about Spiritual Care at HPHA.

Telephone, TV & Wireless Devices


You may arrange to have a telephone at your bedside if you wish. Please note there is a cost involved and you will be required to provide a signature for authorization. Public pay phones are available. You may wish to bring a prepaid long distance telephone card.


The Huron Perth Healthcare Alliance (HPHA) has decided to join many Ontario hospitals in a decision to remove televisions across our hospital sites. For many years, HPHA has partnered with a TV service provider to offer rental cable viewing packages for patients and caregivers. As a result of significant decline in the demand for TV services, along with prohibitively high TV replacement costs, HPHA will be moving to a Bring Your Own Device (BYOD) program.

Removal of TVs across HPHA will occur between April and September, 2024.

For those patients and caregivers that don't have their own devices we will be introducing loaner tablets.

Free guest Wi-Fi is available at each HPHA hospital site. 

Wireless Devices

You may use your own wireless device (phone, laptop or tablet) while in hospital. These can be safely used in the main lobbies, cafeterias, hallways and most patient and visitor waiting rooms. Devices must be turned off in the following highly sensitive patient care areas: Critical Care, Special Care Nursery, Delivery Room, Surgical Suites, and in the Emergency Department. Free Wi-Fi is available!

Trillium Gift of Life – Organ & Tissue Donation

As part of quality end of life care, families may be approached by a specially trained coordinator and asked to consider organ and/or tissue donation.

Each year, thousands of Ontarians have a second chance to live life to its fullest, thanks to the generosity of organ and tissue donors. However, the need for organs and tissues in Ontario continues to outweigh availability.

Talk to your family about organ and tissue donation, as your decision can make a difference.

For more information, please call Trillium Gift of Life network at 1-800-263-2833.

You can also confirm or register your consent for organ and tissue donation online at www.beadonor.ca/hpha