Patient, Family & Caregiver Experience

The purpose of the Freedom of Information and Protection of Privacy Act (FIPPA) is to provide you with access to information while at the same time protecting the privacy of individuals whose personal information we hold. The Act provides individuals with the right to access some types of information held by Huron Perth Healthcare Alliance (HPHA).

HPHA is committed to being transparent and accountable to our community and stakeholders. We will make every effort possible to provide appropriate access to our records. In some cases, we will not be able to provide access to certain records, or parts of records, because the Act includes limited protections.

Please note that FIPPA does not apply to:

  • Records in the hospital’s custody or control prior to January 1, 2007;
  • Foundation operations and donor records;
  • Labour relations and employment-related records leading to agreements
  • Research and teaching materials;
  • Patient records/personal health information

Looking for personal health information or records?

Access to personal health information, such as your medical chart or diagnostic images, is not available under FIPPA. The Personal Health Information Protection Act (PHIPA) applies to a patient’s medical information and the hospital protects medical information in accordance with PHIPA.

Click here to learn more about accessing your personal health information.

Making an FOI request

Before you make a formal request for information, please review our Inventory – General Records / Personal Information Bank to make sure that HPHA keeps the type of information you are looking for.

Some information is also available on our website. You can use the search feature.

Once you are sure that the information you’re looking for is not available through the is website, follow the steps to submit a request for information:

  1. Complete the FOI Access Request Form 
  2. Mail the completed FOI Access Request Form to the address listed below, along with the required $5 application fee in the form of cheque or money order (do not mail cash). Alternatively, you can submit the form and cash in person

Information & Privacy Office
Huron Perth Healthcare Alliance – Stratford General Hospital
46 General Hospital Dr.
Stratford, ON N5A 2Y6

If submitting in-person, the Privacy & Information Office is located in the West Building, on the First Floor.

Contact Information

Information & Privacy Office

Tel: 519-272-8210 ext. 2736 or Toll-Free 1-888-275-1102 ext. 2736

Email: alliance.privacyoffice@hpha.ca