The Patient & Caregiver Partner Program (PCPP) supports the *Patient
Declaration of Values
and serves to ensure that our patients and their loved ones will be
engaged partners in the care received with staff and providers. Those who are impacted
by decisions will be involved in making the decisions.
Valued partnerships have the ability to transform our healthcare system in a
manner that makes it truly person-centered care. *We will do nothing for you without you*
Purpose
The HPHA Patient & Caregiver Partner Program will advance
patient engagement and patient and family centred care in all services provided
at HPHA. They promote diversity and inclusivity of all voices in healthcare
decision-making and planning and serves in a partnership capacity, making
recommendations on matters that affect the experience of patients, family/caregiver
& community members at HPHA. ALL voices matter,
TOGETHER we are better
Definition:
A Patient and Caregiver Partner is a patient, caregiver, a
patient’s family member or community member who has experienced care at any of
the four sites of the HPHA. They
serve in a volunteer capacity and work together with staff, leaders and
physicians to provide input and influence on the policies, programs and
practices that affect the quality of care and services that individuals and
their families receive at HPHA. Patient and Family/Caregiver Partners share
their valuable insights, expertise and lived-experiences to ensure that the
voices of our patients, families and caregivers are heard, considered and
included in hospital planning. Patient and family caregiver partners bring
together individuals with who:
o
embrace
the inclusivity and diversity of all voices in health care decision-making
o
share
feedback on, and ideas for, initiatives and programs that advance, ensure and
embrace Patient and Family Centered Care (PFCC) through support of HPHA’s
Commitment to our Communities;
o
collaborate
and explore with healthcare providers ways to find and apply solutions together
on meeting the needs of patients/families with healthcare decisions; program
and service design; policy, strategy and governance
o
promote
opportunities for dialogue among patients, families and staff at HPHA by
providing a forum for patients and families to; share their lived-experiences
and identify opportunities to improve the quality of care and to participate in
quality improvement initiatives at HPHA
Streams
of Engagement
Engaging our Patient and Caregiver Partners
comes in different forms and the way in which we gather their feedback will
look different based on their individual preference.
|
Stream
of Engagement
|
Description
|
Role & Expectation
|
Level of Commitment
|
|
Sharing -
With Care Providers their
Healthcare Journey Story
|
These patient
and caregiver partners will be engaged and given the opportunity to represent
the voice of our patients by sharing their lived experience stories in a safe
environment.
|
In-person
or virtual story telling to various hospital committees/groups.
For
example: care provider forum to discuss personal healthcare journey i.e,.
board of directors or other appropriate venues
|
Limited to
scheduled events at the partners discretion
|
|
Consulting
- Care Providers seeking input and feedback based on lived experiences
|
These patient and caregiver partners will be engaged to
provide their feedback and input on the policies, programs and practices that
shape the care and services at HPHA.
|
Provide
verbal or written feedback/input/suggestions via phone, email or by
participating in short term meetings, working or discussion groups
|
Ongoing or could be time limited to
specific initiative
|
|
Collaborating – with care providers on specific projects or hospital committees
|
These patients and caregiver
partners will be engaged in specific project work and called upon as required
to work with project leaders/teams.
They will also be engaged as
a member of specific hospital committees
|
*Experience-based
Co-design Projects – example new Unit or Department Design
1. HPHA
Board of Directors
2. HPHA Board Committees
3. Patient & Caregiver Program Steering Committee/Sub-Committees
4. Program Councils
5. Corporate Orientation
6. Patient Experience Call Center
|
Length of
project/committee/council or at Partner discretion
Committees usually run 1-2 hours monthly
|
Interested in becoming a Patient & Caregiver Partner? Apply today!
HPHA is committed to advancing patient & caregiver engagement and patient and family-centred care in all services provided at all HPHA sites. Patient & Caregiver partners promote diversity and inclusivity of all voices in healthcare with decision-making, planning and serve in a partnership capacity. Patient & Caregiver partners make recommendations on matters that affect the experience of patients, families, caregivers and community members.
If you are interested in applying, you may do so by completing
the form below or by sending in a print version.
Click here to apply!
Printed applications can be dropped off at your nearest HPHA hospital
site at Switchboard/Patient Registration or at the Corporate Patient Experience
Office at the Stratford General Hospital site (Room W1-210). You may
also mail your application form to the address:
HPHA Corporate Patient Experience Office
46 General Hospital Drive
Stratford, ON N5A 2Y6
If you have any questions regarding this program please connect with Michelle Jones, CPXP Corporate Lead Patient Experience/Engagement & Privacy 519-272-8210 Ext. 2423 or email michelle.jones@hpha.ca