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Join Our Team

Thank you for your interest in joining the Huron Perth Healthcare Alliance (HPHA) as a Patient & Caregiver Partner.

The HPHA is committed to providing the best possible patient, family and caregiver experience. We do this by partnering with our Patients, their Families and caregivers.

 ALL voices matter, TOGETHER we are better

What is a Patient & Caregiver Partner?

A Patient and Caregiver Partner is a patient, caregiver, a patient’s family member or community member who has experienced care at any of the four sites of the HPHA. They serve in a volunteer capacity and work together with staff, leaders and physicians to provide input and influence on the policies, programs and practices that affect the quality of care and services that individuals and their families receive at HPHA. Patient and Family/Caregiver Partners share their valuable insights, expertise and lived-experiences to ensure that the voices of our patients, families and caregivers are heard, considered and included in hospital planning. Patient and family caregiver partners bring together individuals with who:

  • embrace the inclusivity and diversity of all voices in health care decision-making
  • share feedback on, and ideas for, initiatives and programs that advance, ensure and embrace Patient and Family Centered Care (PFCC) through support of HPHA’s Commitment to our Communities;
  • Consult, collaborate and explore with healthcare providers ways to find and apply solutions togetheron meeting the needs of patients/families with healthcare decisions; program and service design; policy, strategy and governance
  • promote opportunities for dialogue among patients, families and staff at HPHA by providing a forum for patients and families to; share their lived-experiences and identify opportunities to improve the quality of care and to participate in quality improvement initiatives at HPHA

Patient & Caregiver Partner Opportunities

The Patient & Caregiver Partner Program (PCPP) supports the *Patient Declaration of Values

and serves to ensure that our patients and their loved ones will be engaged partners in the care received with staff and providers. Those who are impacted by decisions will be involved in making the decisions.
Valued partnerships have the ability to transform our healthcare system in a manner that makes it truly person-centered care. *We will do nothing for you without you*

Purpose

The HPHA Patient & Caregiver Partner Program will advance patient engagement and patient and family centred care in all services provided at HPHA. They promote diversity and inclusivity of all voices in healthcare decision-making and planning and serves in a partnership capacity, making recommendations on matters that affect the experience of patients, family/caregiver & community members at HPHA.  ALL voices matter, TOGETHER we are better

Definition:

A Patient and Caregiver Partner is a patient, caregiver, a patient’s family member or community member who has experienced care at any of the four sites of the HPHA. They serve in a volunteer capacity and work together with staff, leaders and physicians to provide input and influence on the policies, programs and practices that affect the quality of care and services that individuals and their families receive at HPHA. Patient and Family/Caregiver Partners share their valuable insights, expertise and lived-experiences to ensure that the voices of our patients, families and caregivers are heard, considered and included in hospital planning. Patient and family caregiver partners bring together individuals with who:

o   embrace the inclusivity and diversity of all voices in health care decision-making

o   share feedback on, and ideas for, initiatives and programs that advance, ensure and embrace Patient and Family Centered Care (PFCC) through support of HPHA’s Commitment to our Communities;

o   collaborate and explore with healthcare providers ways to find and apply solutions together on meeting the needs of patients/families with healthcare decisions; program and service design; policy, strategy and governance

o   promote opportunities for dialogue among patients, families and staff at HPHA by providing a forum for patients and families to; share their lived-experiences and identify opportunities to improve the quality of care and to participate in quality improvement initiatives at HPHA

Streams of Engagement

Engaging our Patient and Caregiver Partners comes in different forms and the way in which we gather their feedback will look different based on their individual preference.

Stream of Engagement

Description

Role & Expectation

Level of Commitment

Sharing -  

With Care Providers their

Healthcare Journey Story

 

These patient and caregiver partners will be engaged and given the opportunity to represent the voice of our patients by sharing their lived experience stories in a safe environment.

In-person or virtual story telling to various hospital committees/groups.

For example: care provider forum to discuss personal healthcare journey i.e,. board of directors or other appropriate venues

Limited to scheduled events at the partners discretion

Consulting  - Care Providers seeking input and feedback based on lived experiences

These patient and caregiver partners will be engaged to provide their feedback and input on the policies, programs and practices that shape the care and services at HPHA.

Provide verbal or written feedback/input/suggestions via phone, email or by participating in short term meetings, working or discussion groups

 

Ongoing or could be time limited to specific initiative

 

Collaborating – with care providers on  specific projects or hospital  committees

These patients and caregiver partners will be engaged in specific project work and called upon as required to work with project leaders/teams.

They will also be engaged as a member of specific hospital committees

*Experience-based Co-design Projects – example new Unit or Department Design

1. HPHA Board of Directors
2. HPHA Board Committees
3. Patient & Caregiver Program Steering Committee/Sub-Committees
4. Program Councils
5. Corporate Orientation
6. Patient Experience Call Center

Length of project/committee/council or at Partner discretion

 


Committees usually run 1-2 hours monthly

 
  

 Interested in becoming a Patient & Caregiver Partner? Apply today!

Application

HPHA is committed to advancing patient & caregiver engagement and patient and family-centred care in all services provided at all HPHA sites. Patient & Caregiver partners promote diversity and inclusivity of all voices in healthcare with decision-making, planning and serve in a partnership capacity. Patient & Caregiver partners make recommendations on matters that affect the experience of patients, families, caregivers and community members.

If you are interested in applying, you may do so by completing the form below or by sending in a print version.

Click here to apply!

Printed applications can be dropped off at your nearest HPHA hospital site at Switchboard/Patient Registration or at the Corporate Patient Experience Office at the Stratford General Hospital site (Room W1-210). You may also mail your application form to the address:

HPHA Corporate Patient Experience Office
46 General Hospital Drive
Stratford, ON N5A 2Y6

If you have any questions regarding this program please connect with Michelle Jones, CPXP Corporate Lead Patient Experience/Engagement & Privacy 519-272-8210 Ext. 2423 or email michelle.jones@hpha.ca  

 


Contact Information:

Michelle Jones, CPXP Corporate Lead Patient Experience & Privacy

Tel: 519-272-8210 ext. 2423 | Email: michelle.jones@hpha.ca