HPHA is committed to focusing on building relationships between patients, caregivers, families, healthcare providers and the community, as they work together to promote and support active involvement to strengthen their influence on healthcare decisions. "Nothing for you without you"
Our Patient Declaration of Values serves to ensure
that our patients and their loved ones will be engaged partners in their care
with staff and care providers. Valued partnerships have the ability to
transform our healthcare system in a way that makes it truly people-centered
care. To ensure we include the voices of our
patients, families, caregivers and community members, HPHA has fostered the
Patient and Caregiver Partner Program.
The Patient and Caregiver Partner Program is a volunteer service that supports the organization to maximize HPHA's commitment to Exceptional Patient Experience by optimizing our Guiding Principles: People | Partnerships | Performance
Purpose
Advances patient engagement, patient experience and people-centred care in all services provided at HPHA. The program promotes diversity and inclusivity
and embraces all voices being heard, considered and included in healthcare
decision-making, planning and operations in a safe and respectful manner. Patient
& Caregiver Partners share valuable insights, expertise, lived-experiences
and provide ideas for initiatives and programs that advance the patient experience. They embrace People-Centered Care through the support of HPHA’s Commitment to
our Communities.
To ensure we include the voices of our patients, caregivers, families and community members, HPHA has fostered the Patient and Caregiver Partner Program where "ALL voice are important and TOGETHER we are better"
Definition
Patient and Caregiver Partners (PCPs) are volunteers and defined as engaged patients, caregivers, family members or community members who have experienced care at one of the four HPHA sites, Members serve in a volunteer partnership capacity to make recommendations and contribute their expertise based on their lived or living experiences regarding matters that affect patients and families.
Patient & Caregiver Partner Role
Patient and Caregiver Partners provide valuable perspectives dn have a direct impact across a wide range of initiatives, programs, services and policies to improve the experience of care at HPHA
- Promote opportunities to work collaboratively as a group
- encouraged to speak out honestly and appropriately in an effort to understand the quality of care and services that individuals and their families receive at HPHA
- provide input and influence on the policies, programs and practices that affect the quality of care and services that individuals and their families receive at HPHA
- promote opportunities for dialogue among patients, families and staff at HPHA by providing a forum for patients and families to share their lived-experiences and identify opportunities to improve the quality of care and to participate in quality improvement initiatives at HPHA
- collaborate, consult and explore with healthcare providers ways to find and apply solutions together on meeting the needs of patients and families with healthcare decisions; program and service design; policy, strategy and governance
Learn more about how to Have Your Voice Heard
Becoming a patient and caregiver partner offers a unique opportunity to leverage personal experiences to improve healthcare for yourself and others. It allows you to contribute to policy development and service design ensuring that healthcare is people-centred and effective. You'll gain new knowledge, develop valuable skills and build connections with other patients and healthcare professionals.
Be a Voice for Others
- Your participation helps ensure that the voices and needs of patients are heard and valued in healthcare decision-making.
Make a Difference:
- By sharing your experiences and insights, you can make a meaningful contribution to improving healthcare for yourself and others.
Connect with Peers:
- You'll connect with other patients and caregivers who share similar experiences, fostering a sense of community and support.
How Can I Learn More?
Healthcare Teams also help us identify potential patient and caregiver partners, as their know their patients and families best; you may be approached by a member of the team/provider while you or your loved one are in hospital
or
- you or your loved-one can ask your healthcare team/provider for more information
- visit our website to complete an application Apply today
What will happen next?
- The Corporate Lead, Patient Experience and the PCP Program will connect with the potential candidate to confirm their interest in the program
- The candidate will meet with the Corporate Lead and Co-Chair of the Program to further discuss the engagement opportunities and expectations
- If the candidate wishes to proceed, they must complete our Corporate Volunteer On-Boarding process that includes:
- completing a criminal record check and health review
- completing Volunteer Privacy and Confidentiality Training
- attending Corporate Orientation Day
- Once on-boarding is complete, the candidate is orientated to their specific engagement opportunity aligned with their interests and lived experience
Who Do I contact if I have questions ?
- Corporate Lead, Patient Experience/Engagement & Privacy - Office #519-272-8210 Ext. 2737 or email michelle.jones@hpha.ca
We are always recruiting new patient & caregiver partners Apply today
Engaging our Patient & Caregiver Partners comes in different forms and the way in which we partner will look different based on the individuals preference
Patient & Caregiver Partner
Engagement Specialty Options
|
Specialty
|
Role & Expectation
|
Level of Commitment
|
|
Communications
|
Co-writing, reading, and reviewing
organizational guidelines, brochures, pamphlets, patient information,
policies, practices & procedures
|
Commit to reviewing hospital materials.
Partner flexibility – virtual participation
|
|
Operations
|
Active members on hospital committees and councils etc.
|
Commit
to be an active participating member on a hospital Committee / Board /
Council.
Frequent in-person or virtual meetings
|
|
Projects
|
Active participators in experience-based
co-design initiatives and decision-making projects with care providers*
|
Commit to be an active participate
on special projects
Frequent in-person or virtual meetings
Can be a “one-time”
commitment
|
These roles could require the following:
- Up to 30 hours a year of time.
- In-person or virtual meeting participation during regular business hours.
- Reading, co-writing and reviewing documents.
- Digital work may require:
- Engaging via phone, email or online,
- This work is virtual and can be done anytime of the day, allows for flexibility.
- There may be an in-person meeting or events.
- Engage at your convenience in your personal and/or work life, offers a connection to patients who are experiencing vulnerabilities. (e.g. impact story sharing)
We want to hear from you - Have Your Voice Heard and included!
Join our team of Patient and Caregiver Partners and Apply today!
If you are interested in applying, you may do so by completing
the form below or by sending in a print version.
Click here to apply!
Printed applications can be dropped off at your nearest HPHA hospital
site at the COVID-19 Screening Centre to the attention of the Corporate Patient Experience
Office at the Stratford General Hospital site (Room W1-210). You may
also mail your application form to the address:
HPHA Corporate Patient Experience Office
46 General Hospital Drive
Stratford, ON N5A 2Y6
If you have any questions regarding this program please connect with Michelle Jones, CPXP Corporate Lead Patient Experience/Engagement & Privacy 519-272-8210 Ext. 2423 or email michelle.jones@hpha.ca