Join Our Team

Thank you for your interest in joining the Huron Perth Healthcare Alliance (HPHA) as a Patient & Caregiver Partner.

The HPHA is committed to providing the best possible patient, family and caregiver experience. We do this by partnering with our Patients, Families and caregivers -  ALL voices matter, TOGETHER we are better

What is a Patient & Caregiver Partner

Our Patient Declaration of Values serves to ensure that our patients and their loved ones will be engaged partners in their care with staff and care providers. Valued partnerships have the ability to transform our healthcare system in a way that makes it truly person-centered care. To ensure we include the voices of our patients, families, caregivers and community members, HPHA has fostered the Patient and Caregiver Partner Program.

The Patient and Caregiver Partner Program is a volunteer service that supports the organization to maximize HPHA's commitment to Exceptional Patient Experience by optimizing our Guiding Principles: People | Partnerships | Performance  


The Patient & Caregiver Partner Program advances patient engagement and patient and family centred care in all services provided at HPHA. The program promotes diversity and inclusivity and embraces all voices being heard, considered and included in healthcare decision-making, planning and operations in a safe and respectful manner. Patient & Caregiver Partners share valuable insights, expertise, lived-experiences and provide ideas for initiatives and programs that advance, ensure and embrace Patient and Family Centered Care through the support of HPHA’s Commitment to our Communities;

A Patient and Caregiver Partner is a patient, a caregiver, a patient’s family member or community member who has experienced care at any of the four sites of the HPHA. They serve in a partnership capacity, voting on specific decisions or making recommendations based on their diverse lived-experiences on matters that affect the experience of patients, family/caregiver & community members at HPHA.  

Patient & Caregiver Partner Role Expectations: 

  • Provide input and influence on the policies, programs and practices that affect the quality of care and services that individuals and their families receive at HPHA
  • Promote opportunities for dialogue among patients, families and staff at HPHA by providing a forum for patients and families to share their lived-experiences and identify opportunities to improve the quality of care and to participate in quality improvement initiatives at HPHA
  • Collaborate, consult and explore with healthcare providers ways to find and apply solutions together on meeting the needs of patients/families with healthcare decisions; program and service design; policy, strategy and governance

How to Become a Patient & Caregiver Partner

We are always recruiting new patient & caregiver partners Apply today

  • The Potential Patient & Caregiver Partner (PCP) candidate completes and submits an application form 
  • The Co-Chair of the PCP Program Steering Committee together with the Corporate Lead, Patient Experience / Engagement contacts potential candidate and conducts interview. 
  • Successful candidates:
    • must complete a Vulnerable Sector Police Check 
    • must complete and sign a declaration of understanding of the HPHA policies, review/sign Code of Conduct, Confidentiality Agreement and Statement of Understanding of the Conflict Resolution Process.
    • receives orientation to PCP Program and is added to the PCP contact mailing list.
    • receives invitation to the Patient & Caregiver Partner Program Meeting for introduction. 
    • Stream of Engagement Speciality determined and orientation is arranged.
    • PCP must sign COVID-19 Volunteer Declaration Form and have proof of full vaccination to attend on-site meetings at the hospital

Who Do I contact if I have questions about the Patient & Caregiver Partner Role?

PCP Steering Committee Co-Chairs through the Corporate Patient Experience & Caregiver Resource Office: 

  • PCP Steering Committee Co-Chair - Joani Gerber / Corporate Lead, Patient Experience/Engagement & Privacy - Michelle Jones
  • Office #519-272-8210 Ext. 2423 or email michelle.jones@hpha.ca  


Patient & Caregiver Partner Engagement Speciality Options

Engaging our Patient & Caregiver Partners comes in different forms and the way in which we partner will look different based on the individuals preference

Patient & Caregiver Partner Engagement Specialty Options



Role & Expectation

Level of Commitment



Co-writing, reading, and reviewing organizational guidelines, brochures, pamphlets, patient information, policies, practices & procedures

Commit to reviewing hospital materials.
Partner flexibility – virtual participation



Active members on hospital committees and councils etc.

Commit to be an active participating member on a hospital Committee / Board / Council.  
Frequent in-person or virtual meetings



Active participators in experience-based co-design initiatives and decision-making projects with care providers*

Commit to be an active participate on special projects
Frequent in-person or virtual meetings

Can be a “one-time” commitment

 These role could require the following:

  • Up to 30 hours a year of time.
  • In-person or virtual meeting participation during regular business hours.
  • Reading, co-writing and reviewing documents.
  • Digital work may require:
    • Engaging via phone, email or online,
    • This work is virtual and can be done anytime of the day, allows for flexibility.
    • There may be an in-person meeting or events.
    •  Engage at your convenience in your personal and/or work life, offers a connection to patients who are experiencing vulnerabilities. (e.g. impact story sharing) 

We want to hear from you - Have your voice heard and included!

Join our team of Patient and Caregiver Partners and Apply today!



If you are interested in applying, you may do so by completing the form below or by sending in a print version.

Click here to apply!

Printed applications can be dropped off at your nearest HPHA hospital site at the COVID-19 Screening Centre to the attention of the Corporate Patient Experience Office at the Stratford General Hospital site (Room W1-210). You may also mail your application form to the address:

HPHA Corporate Patient Experience Office
46 General Hospital Drive
Stratford, ON N5A 2Y6

If you have any questions regarding this program please connect with Michelle Jones, CPXP Corporate Lead Patient Experience/Engagement & Privacy 519-272-8210 Ext. 2423 or email michelle.jones@hpha.ca  


Contact Information:

Michelle Jones, CPXP Corporate Lead Patient Experience & Privacy

Tel: 519-272-8210 ext. 2423 | Email: michelle.jones@hpha.ca