This video from Dr. Mike
Evans explains wait times in the Emergency Department.
Our emergency departments are always here for you when you need them, but here are a few tips to help you avoid making any unnecessary visits:
- Ask your doctor's office about backup coverage, on-call services or after-hours clinics – especially during holiday periods
- If you are suffering from moderate or worsening symptoms related to COVID-19 or other cold and flu-like illness you may consider making an appointment at our COVID, Cold and Flu Care Clinic. (Appointments only - no walk-ins)
- Fill all prescriptions well before they run out – particularly during holiday seasons when many doctor's offices and pharmacies may be closed. Make sure you also know where the closest 24-hour pharmacy is located in case you need to get a prescription refill. Important: we do not give prescription refills for narcotics.
Access urgent care without leaving home. Online urgent care is available for residents of Southwestern Ontario -including Huron & Perth!
Appointment costs are fully covered with an Ontario health card.
Whenever possible your family doctor is your first point of access for care. A virtual urgent care appointment may be right for you if you or a loved one have a medical issue that is NOT life threatening, but requires urgent medical attention.If you are in severe distress, call 911 and do not drive yourself to the hospital. If you’re having a medical emergency or your symptoms worsen while you’re waiting for a virtual appointment, visit your nearest emergency department.
Online urgent care for adults
Connect with an emergency department doctor through secure video chat by requesting a virtual appointment. Online urgent care service is available for adults with an urgent medical issue that is not life threatening. Same day appointments are available on a first-come, first-serve basis, daily from 12 noon to 8 p.m.
Visit UrgentCareOntario.ca for more information and/or to book an appointment.
Parents in need of urgent care for a child/youth
Connect with a children’s emergency department doctor through secure video chat by calling the toll-free number during clinic hours or requesting a virtual appointment during off hours. Virtual children’s urgent care service is available for parents/families with a child with an urgent medical issue that’s NOT life threatening. Same-day appointments are available on a first-come, first-serve basis, daily from 12 p.m. to 8 p.m. All appointment costs are covered with an Ontario health card.
for more information and/or to book an appointment.This service is a partnership of St. Joseph's Healthcare Hamilton, Children's Hospital at LHSC and Hamilton Health Sciences.