HPHA Assessment Centre - Stratford Rotary Complex
If you are showing COVID-19 symptoms, only an assessment centre can test you.
You can also get tested at assessment centres if you are not showing symptoms and:
- your public health unit or the COVID Alert app notifies you that you have been exposed to a confirmed case of the virus
- you live or work in a setting that has a COVID-19 outbreak, as identified by your local public health unit
- you belong to a specific group outlined in guidance from the Chief Medical Officer of Health. This includes:
- residents, workers or visitors of long-term care homes
- residents or workers in homeless shelters or other congregate settings
- international students that have passed their 14-day quarantine period
- farm workers
- Indigenous communities
- NOTE: As of December 11, the Assessment Centre is no longer permitted by the Province to provide testing related to international travel. Travelers should consult their travel carrier’s guidelines to ensure they have the most up-to-date information about requirements and they should refer to the federal government’s travel website for up-to-date expectations and requirements related to their destination. If a COVID test is required it is important to ensure ample time for testing and to receive results.
You may self-refer for a test or contact your primary care provider (family doctor).
Please note that you must have an appointment for testing, we do not accept walk-in appointments.
For additional information, please see our Assessment Centre FAQs.
HPHA COVID-19 Assessment Centre Location and Hours of Operation
Hours of Operation
Stratford Rotary Complex - Hall D
353 McCarthy Road, Stratford
Monday to Friday
9:30 a.m. to 8:30 p.m.
Online booking available
Monday to Friday
9 a.m. to 5 p.m.
519-272-8210 ext. 2747
For information about Assessment services in Listowel, Grand Bend and Goderich, visit the Huron Perth Public Health website by clicking here.
Outbreak - Inpatient Surgery Unit at Stratford General Hospital
A COVID-19 Outbreak has been declared at the following HPHA hospital site:Stratford General Hospital
• Inpatient Surgery Unit- Declared January 15, 2021
COVID-19 Cases related to outbreak:
• 3 staff have tested positive as of January 24, 2021
Our teams want to assure you that completing your surgery and ensuring your safe recovery is our priority.
- If you have an upcoming surgery and you are scheduled to be admitted to the hospital post-operatively, your surgeon will be contacting you directly.
- If you are to be admitted to the hospital after your surgery, you will be in a unit that is separate from the outbreak with staff caring for you that have not been in contact with our affected staff.
This outbreak has affected our Inpatient Surgery Unit, not our Operating Rooms or our Surgical Ambulatory Care Clinic.
- Patients who are admitted to the hospital after their surgery are typically placed on the Inpatient Surgery Unit.
- Any of these patients who are high risk contacts will receive a call from Huron Perth Public Health.
- Patients who had outpatient, sometimes referred to as day surgery, or minor surgical procedures as part of our Surgical Ambulatory Care Clinic are not affected by this outbreak.
It is safe to receive care at Stratford General Hospital. The hospital remains open for all other scheduled clinics, procedures and emergency visits. Please do not delay in seeking care if needed.
Families and Caregivers
Family and Caregiver Presence on the Unit is restricted at this time. The only exception is for palliative patients who are allowed one family member/caregiver per day for 15 minutes at a time. Care teams will regularly update families and make them aware of opportunities for virtual connection.
Unit-level outbreaks for COVID-19 are declared, in partnership with Huron Perth Public Health, as soon as there are two or more confirmed positive cases among patients or staff that could have possibly been acquired on an inpatient unit. After 14 days with no new cases, the unit level outbreak is declared over in consultation with Huron Perth Public Health.
Media Releases/News Stories
COVID-19 Cases in Huron & Perth
There is local spread of the COVID-19 virus across Huron and Perth as well as the rest of Ontario. We must all act as if we could come into contact with COVID-19 anywhere in our community and as if we could pass COVID-19 on unknowingly.
Cases are reported by Huron Perth Public Health. Please click here to see the latest case totals
Service Ramp Up
We are able to resume some appointments and procedures that were paused due to the COVID-19 pandemic. We are following direction from the provincial government, which has recommended a phased approach to service ramp up in hospitals across Ontario.
This means that we must first provide care to patients who have urgent health needs. If your appointment or procedure was cancelled or postponed due to COVID-19, we will contact you directly once we are ready to reschedule you. This may take some time, depending on your health status.
We appreciate your patience as we work to provide care to those with urgent needs. If you have questions or concerns, please contact your doctor’s office for guidance.
For more information about the service ramp up at our hospitals, read the frequently asked questions below.
Remember, if you are experiencing a medical emergency, please call 9-1-1.
Frequently Asked QuestionsWhy were appointments and procedures postponed at the HPHA?
At the direction of the provincial government, hospitals across Ontario paused scheduled appointments and procedures in mid-March to free up space and resources to prepare for a surge of patients with COVID-19. During this time, we continued to provide care on an urgent and emergency basis. My appointment/procedure was postponed. When will it be rescheduled?
Services will be gradually resumed over an extended period of time, beginning with patients with urgent needs.
You will be contacted directly when we are ready to reschedule your appointment or procedure. Please do not call our hospital sites. Why aren’t all services restarting at the same time?
The provincial government has instructed hospitals to protect a certain level of capacity and resources to be able to care for patients with COVID-19, meaning we cannot fully resume all services at once. We will continue to gradually resume appointments and procedures so long as we have the capacity and resources to allow us to do so. I have already been waiting months for my appointment/procedure. How much longer will I have to wait?
We regret that we can’t provide a specific timeline for your procedure/appointment at this time. The evolution of the COVID-19 pandemic is an important factor and means we must resume services at a gradual pace to ensure the safety of our patients and staff, and that we have enough resources to provide this care.
We understand that waiting is frustrating and may cause you concern.
If you have concerns about your health status, please call your physician or surgeon’s office for guidance.
If you have serious symptoms, call 9-1-1 right away. Our emergency departments remain open and have every precaution in place to keep you safe during your visit. Can I go to another hospital for my appointment/procedure?
All hospitals in Ontario face similar constraints regarding the availability of resources, and the need to protect some hospital capacity for patients with COVID-19. The provincial government has advised hospitals to take a gradual approach to resuming services, giving priority to patients with urgent needs. At this time, we would advise you to wait for further direction from your doctor’s office regarding your appointment/procedure. Your doctor’s office will contact you directly when we are ready to reschedule your appointment or procedure. If you have concerns about your health status, please call your physician or surgeon’s office for guidance. If you have serious symptoms, call 9-1-1 right away. Our emergency departments remain open and have every precaution in place to keep you safe during your visit. What is being done to support safety?
Please visit the screening section of this web page to learn about the special precautions being taken to keep patients, families, caregivers and staff safe during the COVID-19 pandemic.
I’d like to provide feedback about my experience. Who can I contact?
If you have feedback about your hospital experience, the following options are available:
Huron Perth Healthcare Alliance requires all outpatients, visitors, caregivers to wear a mask for the duration of your time at any of our hospital sites. If you come to the hospital wearing a cloth mask, you will need to remove that mask, and wear a disposable medical grade mask provided by the hospital.Why are patients and care partners being asked to wear masks at Huron Perth Healthcare Alliance?
Physical distancing, or staying more than two metres (six feet) apart from others is the most important strategy to prevent the spread of COVID-19 from person to person. Some people who have COVID-19 may not have symptoms but can still spread the virus without knowing.Because we cannot guarantee physical distancing at all times, we require all patients and care partners wear a mask upon entry so we can keep everyone safe.Under what authority is this requirement made?
The Ministry of Health has included directions for the use of masking by visitors, caregivers and patients for control of COVID-19 In the following documents.How does wearing a mask help?
Masks decrease the spread of COVID-19 in two ways. First, people wearing masks help protect others around them by limiting the spread of their own droplets when coughing, sneezing and speaking. Second, those wearing masks protect themselves by reducing the chance of inhaling contaminated droplets from others who are within two metres.Are additional masks available if needed?
Masks will be handed out at screening stations upon entry to Huron Perth Healthcare Alliance. We will also provide patients and care partners with a new mask if it becomes very wet, soiled, damaged or dropped on the floor. Just ask your health care staff for a new mask.What should be done with the mask when taken off?
If you will need to put the mask on again, you may remove it safely and place it on a clean piece of paper towel. However, if the mask will no longer be needed, please dispose it in a waste container.
Use hand sanitizer frequently while at the hospital. And, always remember to clean your hands before putting on a mask and after taking it off.What happens if I can’t wear a mask due to a medical reason?
The use of a mask can be associated with a sense of anxiety. A position paper from the Canadian Thoracic Society has identified that there is no evidence that wear a mask will lead to a flare up of an underlying lung condition.What if I refuse to wear a mask?
You will not be allowed within any HPHA hospital site to visit or provide assistance for your loved one if you refuse to wear a mask.
You will not be allowed to attend any scheduled procedures if you refuse to wear a mask.
You will be asked to leave by our HPHA screening staff.If you are in need of Emergency Medical Assistance, please attend the Emergency Department where appropriate precautions will be taken.
HPHA has closed all non-essential entrances in an effort to control and prevent the spread of COVID-19.
Patients and family/caregivers are asked to enter through the following entrances:
- Clinton Public Hospital – Emergency Department
- St. Marys Memorial Hospital – Main Entrance
- Seaforth Community Hospital – Main Entrance
- Stratford General Hospital
- Main Entrances (Cambria St. & West Gore St.) 6 a.m. to 8 p.m.
- Emergency Department (for emergency care and after hours, 8 p.m. to 6 a.m.)
Anyone entering an HPHA hospital site will be asked to share:
- your name
- purpose for your visit
- if you have symptoms of a respiratory illness
- recent travel history
Screening information will be recorded to assist with COVID-19 contact tracing and case management if needed. Patient, family and caregiver privacy will be maintained.
Screening may lead to line-ups and delays entering the hospital. Plan ahead. Leave early and allow for extra time. We appreciate your patience.
If you are screened without risk, you will be permitted entry to the hospital. Staff will direct you to your appointment location/loved one’s unit.Masks
Please note you will be provided with a disposable medical grade mask and will be required to wear it for the duration of your visit. If you come to the hospital wearing a cloth mask, you will be asked to remove that mask. If during your visit, your mask becomes wet or soiled, it must be replaced. New masks can be obtained from health care staff.Gloves
If you arrive at a hospital site with gloves on, you will be asked to remove your gloves and perform hand hygiene frequently during your visit.Same-day Re-entry
If you leave the hospital and plan to return the same day, you will be screened again.If You Do Not Pass Screening
Anyone who does not pass active screening will be provided with the appropriate next steps.
Family & Caregiver Presence Guidelines
Our Family and Caregiver Presence Guidelines are reviewed on a regular basis and are endorsed by our Patient Partners.
Our last updates were made on November 25, 2020. Review our latest Family and Caregiver Presence Guidelines.
Surgery During COVID-19
To ensure the health and safety of all staff, physicians and patients at HPHA, please follow the guidance below when preparing for your surgery and on the date of your procedure.
Click on the links below to access information and instructions.
Caregivers are more important than ever during the COVID-19 pandemic. The COVID-19 Community South West Region Pandemic Planning Table recognizes the increased strain and challenges of caregiving during this time.
By clicking the link below, you will find a one-stop shop of information and resources to support caregivers in Grey Bruce, Huron Perth, London Middlesex, Oxford and Elgin.
Click here for information and resources for caregivers.
Temporary Suspension of Volunteer & Auxiliary Program
HPHA has temporarily suspended our Volunteer and Auxiliary Program to minimize the risk to our volunteers and to further reduce the number of individuals coming into hospital. We look forward to bringing our dedicated volunteers back into our hospitals and rescheduling our community and special events.
For More Information
For more information, please visit the following web sites: