Patient, Family & Caregiver Experience

We are taking precautions at the Huron Perth Healthcare Alliance (HPHA) to ensure the safety of our patients, families, caregivers and staff during the COVID-19 pandemic. Updates will be shared frequently to ensure everyone has the information required to remain safe.

Please visit the Province of Ontario's dedicated COVID-19 webpage to help educate yourself about COVID-19, including how you can protect yourself and what to do if you suspect you may be at risk. 

Please select from the menu below:

COVID-19 Assessment Centre (Testing) - Stratford Rotary Complex

Eligible Testing Groups Include:

  • Symptomatic people who fall into one of the following groups:
    • Patient-facing healthcare workers
    • Staff, volunteers, residents/inpatients, essential care providers, and visitors in highest risk settings
      • Highest risk settings include: hospitals (including complex continuing care facilities and paramedic services) and congregate living settings, including Long-Term Care, retirement homes, First Nation elder care lodges, group homes, shelters, hospices and correctional institutions
    • Household members of workers in highest risk settings
    • Temporary Foreign Workers in congregate living settings
    • Patients seeking emergency medical care, at the discretion of the treating clinician
    • The following higher-risk groups who are eligible to be tested and assessed for antiviral treatments, such as Paxlovid:
      • Individuals aged 18 and over who are immunocompromised (have an immune system that is weakened by a health condition or medications);
      • Individuals aged 70 and over, regardless of vaccine status;
      • Individuals aged 60 and over with fewer than three vaccine doses; and
      • Individuals aged 18 and over with fewer than three vaccine doses and at least one risk condition (e.g., a chronic medical condition)
    • Pregnant people
    • People who are underhoused or homeless
    • First responders, including fire, police and paramedics
    • Elementary and secondary students and education staff who have received a PCR self-collection kit through their school
  • Symptomatic/asymptomatic people:
    • From First Nation, Inuit, and Métis communities and individuals travelling into these communities for work
    • On admission/transfer to or from hospital or congregate living setting
    • Close contacts and people in the context of confirmed or suspected outbreaks in highest risk4 settings as directed by the local public health unit
    • Individuals, and one accompanying caregiver, with written prior approval for out-of-country medical services from the General Manager, OHIP
    • Asymptomatic testing in hospital, long-term care, retirement homes and other congregate living settings and institutions as per provincial guidance and/or Directives, or as directed by public health units.
If you are part of any of the eligible testing groups, please call 519-272-8210 ext 2747 to book a test.

If you are unsure if you quality for a test, please use this online screening form

Getting a test for travel

  • In order to receive a COVID-19 test for outbound international travel and to receive a valid travel certificate you must pay for a private COVID-19 test. 
  • Travel related testing is not available through HPHA's Assessment Centre. A test done at a local assessment centre will not be sufficient to meet the requirements for international outbound travel.
  • Locations for private COVID-19 tests, and travel certificates, for outbound travel can be found on the Huron Perth Public Health website.
Testing for Children Aged Three Months to Two Years

Physician assessment for eligible children aged three months to two years is available Monday, Wednesday and Thursday from 12 p.m. to 5 p.m.  

HPHA COVID-19 Assessment Centre Location and Hours of Operation 

Please note that you must have an appointment for testing, we do not accept walk-in appointments. 

Location:  Stratford Medical Centre - Stratford Family Health Team office (2nd Floor) - 444 Douro St., Stratford  

Parking: Parking will be validated.  A parking token will be given to you at your appointment and it can be taken to the Pharmacy located on the first floor of the Medical Centre to be validated so that you can exit the lot free of charge.

Hours of Operation:  Monday, Wednesdays & Thursdays from 9 a.m. to 5 p.m.

Booking Line:  Monday to Friday from 9 a.m. to 5 p.m. / 519-272-8210 ext. 2747 / Calls will be returned Monday, Wednesday and Thursday.

For information about Assessment services in Listowel, Grand Bend and Goderich, visit the Huron Perth Public Health website by clicking here.

COVID-19 Assessment Centre - Physician Assessment

What is a COVID-19 Clinical Assessment? 

An assessment with a physician for those individuals who may qualify for antiviral treatment  (see below for list of those who qualify) or for those individuals who do not qualify for a COVID-19 test but have symptoms of respiratory illness. 

Who should visit a clinical assessment centre?

Clinical assessment centres can test, assess, and provide treatment options for COVID-19. You should visit if you have COVID-19 symptoms and any of the following apply to you:

  • You are at higher risk of getting seriously ill from COVID-19 and need to get tested and assessed for COVID-19 treatment
  • You have been directed to visit a COVID-19 clinical assessment centre by your primary care provider
  • You feel that you cannot safely monitor your COVID-19 symptoms at home and need to be seen by a health care provider
You do not need to have a positive test result to visit. You should bring a list of your medications and a list of any important medical conditions.

If you develop severe symptoms requiring medical attention, such as shortness of breath, chest pain, loss of consciousness, or confusion, call 911 or go to the emergency department.

What are COVID-19 treatments?

COVID-19 treatments (including Paxlovid and Remdesivir) are available for people who have COVID-19 and are at higher risk of becoming seriously ill. These treatments are available for free by prescription for anyone who would benefit from them.

COVID-19 treatments can help people who are at higher risk of becoming seriously ill stay out of the hospital. They must be taken within the first five to seven days (depending on the treatment) after symptoms start.

Who is eligible for COVID-19 treatment?

To get treatment, you must test positive for COVID-19 (by polymerase chain reaction (PCR) or rapid antigen test) and a health care provider must assess you to determine if treatment is right for you, which includes whether or not you are at higher risk of becoming seriously ill.

People meeting the following criteria should get tested and assessed for treatment:

  • over 18 and immunocompromised (have an immune system that is weakened by a health condition or medications)
  • over 70
  • over 60 with fewer than three vaccine doses
  • over 18 with fewer than three vaccine doses and at least one of the following risk conditions:
    • obesity
    • diabetes
    • heart disease, hypertension, congestive heart failure
    • chronic respiratory disease (including cystic fibrosis)
    • cerebral palsy
    • intellectual or developmental disabilities
    • sickle cell disease
    • moderate or severe kidney disease
    • moderate or severe liver disease
    • pregnant and unvaccinated (zero doses)
Use the Ontario government's COVID-19 antiviral treatment screener to help you decide if you should be tested and assessed for treatment. Meeting the criteria above does not guarantee access to COVID-19 treatment. A health care provider at the clinical assessment centre will test you if needed and do an assessment to decide if you should get treatment

How do I book a COVID-19 Clinical Assessment?

  • Use the online booking tool to book your appointment. It’s quick, easy to use, and means you won’t have to wait on hold to speak to someone.
  • If you don’t have access to a smartphone or computer, appointments may also be requested by phone at 519-272-8210 ext. 2747.
  • Please remember that appointments are required. We cannot accommodate walk-ins.

Hours of Operation:

Mondays, Wednesdays and Thursdays from 12 p.m. to 5 p.m. (last booked appointment is at 4:30 p.m.)  

Location:  Stratford Medical Centre - Stratford Family Health Team office (2nd Floor) - 444 Douro St., Stratford  

Facility is accessible.  

Parking: Parking will be validated. A parking token will be given to you at your appointment and it can be taken to the Pharmacy located on the first floor of the Medical Centre to be validated so that you can exit the lot free of charge.



COVID-19 Cases in Huron & Perth

There is local spread of the COVID-19 virus across Huron and Perth as well as the rest of Ontario. We must all act as if we could come into contact with COVID-19 anywhere in our community and as if we could pass COVID-19 on unknowingly.

Cases are reported by Huron Perth Public Health. Please click here to see the latest case totals.

Universal Masking - Outpatients, Caregivers & Visitors

Huron Perth Healthcare Alliance requires all outpatients, visitors, caregivers to wear a mask for the duration of your time at any of our hospital sites. If you come to the hospital wearing a cloth mask, you will need to remove that mask, and wear a disposable medical grade mask provided by the hospital.

Why are patients and care partners being asked to wear masks at Huron Perth Healthcare Alliance?

Physical distancing, or staying more than two metres (six feet) apart from others is the most important strategy to prevent the spread of COVID-19 from person to person. Some people who have COVID-19 may not have symptoms but can still spread the virus without knowing.Because we cannot guarantee physical distancing at all times, we require all patients and care partners wear a mask upon entry so we can keep everyone safe.

Under what authority is this requirement made?

The Ministry of Health has included directions for the use of masking by visitors, caregivers and patients for control of COVID-19 In the following documents.

How does wearing a mask help?

Masks decrease the spread of COVID-19 in two ways. First, people wearing masks help protect others around them by limiting the spread of their own droplets when coughing, sneezing and speaking. Second, those wearing masks protect themselves by reducing the chance of inhaling contaminated droplets from others who are within two metres.

Are additional masks available if needed?

Masks will be handed out at screening stations upon entry to Huron Perth Healthcare Alliance. We will also provide patients and care partners with a new mask if it becomes very wet, soiled, damaged or dropped on the floor. Just ask your health care staff for a new mask.

What should be done with the mask when taken off?

If you will need to put the mask on again, you may remove it safely and place it on a clean piece of paper towel. However, if the mask will no longer be needed, please dispose it in a waste container.

Use hand sanitizer frequently while at the hospital. And, always remember to clean your hands before putting on a mask and after taking it off.

What happens if I can’t wear a mask due to a medical reason?

The use of a mask can be associated with a sense of anxiety. A position paper from the Canadian Thoracic Society has identified that there is no evidence that wear a mask will lead to a flare up of an underlying lung condition.

What if I refuse to wear a mask?

You will not be allowed within any HPHA hospital site to visit or provide assistance for your loved one if you refuse to wear a mask.

You will not be allowed to attend any scheduled procedures if you refuse to wear a mask.

You will be asked to leave by our HPHA screening staff.

If you are in need of Emergency Medical Assistance, please attend the Emergency Department where appropriate precautions will be taken.

Universal Masking - Inpatients

Masking is a widely accepted and proven method of source control for COVID-19. Huron Perth Healthcare Alliance (HPHA) staff and physicians wear masks to ensure the safety of our patients. Masks are also required to be worn by our outpatients and family and caregivers during their visits to any of our hospital sites.

Our inpatients are also required to wear masks during their hospital stay unless the HPHA care team decides that the patient is medically exempt.

In addition to maintaining a 2 metre/6 feet physical distance from others whenever possible, inpatients must properly wear a mask in the following situations:

  • Whenever they leave their bed space
  • When a person enters their bed space
 A bed space is defined as:
  • A private room
  • The bed and the area inside the bedside curtains, in a shared room

Inpatients should not wear their mask while they are sleeping.

A new mask will be provided each day.  If during the day, a mask becomes soiled, damaged or lost, a replacement will be given.

For more information, take a look at our Patient, Family & Caregiver Information: Universal Masking for Inpatients 


HPHA has closed all non-essential entrances in an effort to control and prevent the spread of COVID-19.

Patients and family/caregivers are asked to enter through the following entrances:
  • Clinton Public Hospital – Emergency Department
  • St. Marys Memorial Hospital – Main Entrance
  • Seaforth Community Hospital – Main Entrance
  • Stratford General Hospital
    • Main Entrances (Cambria St. & West Gore St.) 6 a.m. to 8 p.m.
    • Emergency Department (for emergency care and after hours, 8 p.m. to 6 a.m.)
Anyone entering an HPHA hospital site will be asked to share:
  • your name
  • purpose for your visit
  • if you have symptoms of a respiratory illness
  • recent travel history
Screening information will be recorded to assist with COVID-19 contact tracing and case management if needed. Patient, family and caregiver privacy will be maintained.

Screening may lead to line-ups and delays entering the hospital. Plan ahead. Leave early and allow for extra time. We appreciate your patience.

If you are screened without risk, you will be permitted entry to the hospital. Staff will direct you to your appointment location/loved one’s unit.

Please note you will be provided with a disposable medical grade mask and will be required to wear it for the duration of your visit. If you come to the hospital wearing a cloth mask, you will be asked to remove that mask. If during your visit, your mask becomes wet or soiled, it must be replaced. New masks can be obtained from health care staff.

If you arrive at a hospital site with gloves on, you will be asked to remove your gloves and perform hand hygiene frequently during your visit.

Same-day Re-entry
If you leave the hospital and plan to return the same day, you will be screened again.

If You Do Not Pass Screening
Anyone who does not pass active screening will be provided with the appropriate next steps.

Family & Caregiver Presence Guidelines

Our Family and Caregiver Presence Guidelines are reviewed on a regular basis and are endorsed by our Patient Partners.

Review our latest Family and Caregiver Presence Guidelines

Surgery During COVID-19

To ensure the health and safety of all staff, physicians and patients at HPHA, please follow the guidance below when preparing for your surgery and on the date of your procedure.

Click on the links below to access information and instructions.

Caregiver Support

Caregivers are more important than ever during the COVID-19 pandemic. The COVID-19 Community South West Region Pandemic Planning Table recognizes the increased strain and challenges of caregiving during this time.

By clicking the link below, you will find a one-stop shop of information and resources to support caregivers in Grey Bruce, Huron Perth, London Middlesex, Oxford and Elgin.

Click here for information and resources for caregivers.

Temporary Suspension of Volunteer & Auxiliary Program

HPHA has temporarily suspended our Volunteer and Auxiliary Program to minimize the risk to our volunteers and to further reduce the number of individuals coming into hospital. We look forward to bringing our dedicated volunteers back into our hospitals and rescheduling our community and special events.

For More Information



The COVID-19 Clinical Assessment Centre is moving!

     Effective September 7, 2022 the centre will be located at the Stratford Medical Centre - Stratford Family Health Team office at 444 Douro St.     

Parking will be validated.

Get all the details.