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Patient, Family & Caregiver Experience

We are taking precautions at the Huron Perth Healthcare Alliance (HPHA) to ensure the safety of our patients, families, caregivers and staff during the COVID-19 pandemic. Updates will be shared frequently to ensure everyone has the information required to remain safe.

Please visit the Province of Ontario's dedicated COVID-19 webpage to help educate yourself about COVID-19, including how you can protect yourself and what to do if you suspect you may be at risk. 

Please select from the menu below:

HPHA Assessment Centre - Stratford Rotary Complex

If you are showing COVID-19 symptoms, only an assessment centre can test you.

You can also get tested at assessment centres if you are not showing symptoms and:

  • your public health unit or the COVID Alert app notifies you that you have been exposed to a confirmed case of the virus
  • you live or work in a setting that has a COVID-19 outbreak, as identified by your local public health unit
  • you belong to a specific group outlined in guidance from the Chief Medical Officer of Health.  This includes:
    • residents, workers or visitors of long-term care homes
    • residents or workers in homeless shelters or other congregate settings
    • international students that have passed their 14-day quarantine period
    • farm workers
    • Indigenous communities
  • NOTE: As of December 11, the Assessment Centre is no longer permitted by the Province to provide testing related to international travel.  Travelers should consult their travel carrier’s guidelines to ensure they have the most up-to-date information about requirements and they should refer to the federal government’s travel website for up-to-date expectations and requirements related to their destination. If a COVID test is required it is important to ensure ample time for testing and to receive results.  
You may self-refer for a test or contact your primary care provider (family doctor). 

Please note that you must have an appointment for testing, we do not accept walk-in appointments.

For additional information, please see our Assessment Centre FAQs

HPHA COVID-19 Assessment Centre Location and Hours of Operation 

Location

Hours of Operation

Contact Information

Stratford Rotary Complex - Hall D
353 McCarthy Road, Stratford  

Please use Community Hall Entrance 


Monday to Friday
9:15 a.m. to 8:30 p.m.


 


Online booking available 

Booking Office

Monday to Friday

9 a.m. to 5 p.m.
519-272-8210 ext. 2747

 


For information about Assessment services in Listowel, Grand Bend and Goderich, visit the Huron Perth Public Health website by clicking here.

COVID-19 Cases in Huron & Perth

There is local spread of the COVID-19 virus across Huron and Perth as well as the rest of Ontario. We must all act as if we could come into contact with COVID-19 anywhere in our community and as if we could pass COVID-19 on unknowingly.

Cases are reported by Huron Perth Public Health. Please click here to see the latest case totals.

Universal Masking - Outpatients, Caregivers & Visitors

Huron Perth Healthcare Alliance requires all outpatients, visitors, caregivers to wear a mask for the duration of your time at any of our hospital sites. If you come to the hospital wearing a cloth mask, you will need to remove that mask, and wear a disposable medical grade mask provided by the hospital.

Why are patients and care partners being asked to wear masks at Huron Perth Healthcare Alliance?

Physical distancing, or staying more than two metres (six feet) apart from others is the most important strategy to prevent the spread of COVID-19 from person to person. Some people who have COVID-19 may not have symptoms but can still spread the virus without knowing.Because we cannot guarantee physical distancing at all times, we require all patients and care partners wear a mask upon entry so we can keep everyone safe.

Under what authority is this requirement made?

The Ministry of Health has included directions for the use of masking by visitors, caregivers and patients for control of COVID-19 In the following documents.

How does wearing a mask help?

Masks decrease the spread of COVID-19 in two ways. First, people wearing masks help protect others around them by limiting the spread of their own droplets when coughing, sneezing and speaking. Second, those wearing masks protect themselves by reducing the chance of inhaling contaminated droplets from others who are within two metres.

Are additional masks available if needed?

Masks will be handed out at screening stations upon entry to Huron Perth Healthcare Alliance. We will also provide patients and care partners with a new mask if it becomes very wet, soiled, damaged or dropped on the floor. Just ask your health care staff for a new mask.

What should be done with the mask when taken off?

If you will need to put the mask on again, you may remove it safely and place it on a clean piece of paper towel. However, if the mask will no longer be needed, please dispose it in a waste container.

Use hand sanitizer frequently while at the hospital. And, always remember to clean your hands before putting on a mask and after taking it off.

What happens if I can’t wear a mask due to a medical reason?

The use of a mask can be associated with a sense of anxiety. A position paper from the Canadian Thoracic Society has identified that there is no evidence that wear a mask will lead to a flare up of an underlying lung condition.

What if I refuse to wear a mask?

You will not be allowed within any HPHA hospital site to visit or provide assistance for your loved one if you refuse to wear a mask.

You will not be allowed to attend any scheduled procedures if you refuse to wear a mask.

You will be asked to leave by our HPHA screening staff.

If you are in need of Emergency Medical Assistance, please attend the Emergency Department where appropriate precautions will be taken.

Universal Masking - Inpatients

Masking is a widely accepted and proven method of source control for COVID-19. Huron Perth Healthcare Alliance (HPHA) staff and physicians wear masks to ensure the safety of our patients. Masks are also required to be worn by our outpatients and family and caregivers during their visits to any of our hospital sites.

Our inpatients are also required to wear masks during their hospital stay unless the HPHA care team decides that the patient is medically exempt.

In addition to maintaining a 2 metre/6 feet physical distance from others whenever possible, inpatients must properly wear a mask in the following situations:

  • Whenever they leave their bed space
  • When a person enters their bed space
 A bed space is defined as:
  • A private room
  • The bed and the area inside the bedside curtains, in a shared room

Inpatients should not wear their mask while they are sleeping.

A new mask will be provided each day.  If during the day, a mask becomes soiled, damaged or lost, a replacement will be given.

For more information, take a look at our Patient, Family & Caregiver Information: Universal Masking for Inpatients 

 

 

Screening

HPHA has closed all non-essential entrances in an effort to control and prevent the spread of COVID-19.

Patients and family/caregivers are asked to enter through the following entrances:
  • Clinton Public Hospital – Emergency Department
  • St. Marys Memorial Hospital – Main Entrance
  • Seaforth Community Hospital – Main Entrance
  • Stratford General Hospital
    • Main Entrances (Cambria St. & West Gore St.) 6 a.m. to 8 p.m.
    • Emergency Department (for emergency care and after hours, 8 p.m. to 6 a.m.)
Anyone entering an HPHA hospital site will be asked to share:
  • your name
  • purpose for your visit
  • if you have symptoms of a respiratory illness
  • recent travel history
Screening information will be recorded to assist with COVID-19 contact tracing and case management if needed. Patient, family and caregiver privacy will be maintained.

Screening may lead to line-ups and delays entering the hospital. Plan ahead. Leave early and allow for extra time. We appreciate your patience.

If you are screened without risk, you will be permitted entry to the hospital. Staff will direct you to your appointment location/loved one’s unit.

Masks
Please note you will be provided with a disposable medical grade mask and will be required to wear it for the duration of your visit. If you come to the hospital wearing a cloth mask, you will be asked to remove that mask. If during your visit, your mask becomes wet or soiled, it must be replaced. New masks can be obtained from health care staff.

Gloves
If you arrive at a hospital site with gloves on, you will be asked to remove your gloves and perform hand hygiene frequently during your visit.

Same-day Re-entry
If you leave the hospital and plan to return the same day, you will be screened again.

If You Do Not Pass Screening
Anyone who does not pass active screening will be provided with the appropriate next steps.

Family & Caregiver Presence Guidelines

Our Family and Caregiver Presence Guidelines are reviewed on a regular basis and are endorsed by our Patient Partners.

Our last updates were made on November 25, 2020.  Review our latest Family and Caregiver Presence Guidelines

Surgery During COVID-19

To ensure the health and safety of all staff, physicians and patients at HPHA, please follow the guidance below when preparing for your surgery and on the date of your procedure.

Click on the links below to access information and instructions.

Caregiver Support

Caregivers are more important than ever during the COVID-19 pandemic. The COVID-19 Community South West Region Pandemic Planning Table recognizes the increased strain and challenges of caregiving during this time.

By clicking the link below, you will find a one-stop shop of information and resources to support caregivers in Grey Bruce, Huron Perth, London Middlesex, Oxford and Elgin.

Click here for information and resources for caregivers.

Temporary Suspension of Volunteer & Auxiliary Program

HPHA has temporarily suspended our Volunteer and Auxiliary Program to minimize the risk to our volunteers and to further reduce the number of individuals coming into hospital. We look forward to bringing our dedicated volunteers back into our hospitals and rescheduling our community and special events.

For More Information